Financial statement is required to unblock the account

[Eugenia K]

Hello community members,

Does anyone know about the situations when the account is blocked and Upwork demands "the finance statement" to restore it? One of my customer's collaborators encountered with such a problem, but he can't explain clearly what is required from him in particular.

What "the finance statement" is about? What should be the next step to undertake?

Many thanks in advance!

[Goran V]

Hi Eugenia,

Unfortunately, I can`t share details for another user with you and since I don`t have his account details I can`t confirm what is needed.

I can confirm that our team sometimes asks for a bank statement to a payment method. Please tell your friend to follow up directly on his ticket and our team will assist him/her further, thank you.