Since I did not get a clear answer from support agent I am trying to see if someone in the community had a similar problem.
So I've got a contract a few days ago and since the client was in a hurry to go live with the website they needed it fast.
It was an hourly contract and two sleepless nights after I am getting the message:
"Financial transactions for **Edited for Community Guidelines**have been limited. Please check your email for additional information or contact customer support.
The client told me they knew what is going on and that they delivered required documents to the upwork.
I understand that the problem is edgy and that support agent cannot give me more information, but the contract today shows up as ended even tho I still have that notification and the transaction is still paused.
Is my money safe? Am I getting paid or am I scammed? Is the hourly payment protection real?
What should I do next?
I`m sorry about the inconvenience this had caused you but we can`t share details for another user with you. Once our team has resolved this with your client they will send you a detail update on your ticket that was created for this.
To qualify for Upwork Hourly Protection a freelancer needs:
If you would like to read more details about our Hourly Payment Protection check out this Help Article.
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More