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"Your financial account is suspended"

adnannaseer009
Active Member
Adnan N Member Since: Jan 3, 2019
381 of 502

Hello Support,

 

I am facing the issue. 

**Edited for community guidelines**

 

I have received an email from**Edited for community guidelines**under ticket number https://support.upwork.com/hc/requests/32554389

 

Still, I am facing transactions from Upwork they said the financial account has been suspended.

 

Please look into it looking forward to your positive revert back.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
382 of 502

Hi Adnan,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
artem_rukavytsia
Active Member
Artem R Member Since: Jun 19, 2017
383 of 502

I tried to withdraw money, I set PayPal account after (I received the message that I must wait 3 days) after that I received the message "Your financial account is suspended" when clicking on button Get paid now.

lenaellis
Moderator
Lena E Moderator Member Since: Apr 7, 2015
384 of 502

Hi Artem,

This is related to the support ticket that you have open today. You will need to complete video verification before you will be able to withdraw your funds. Please follow up on your ticket to start the verification.

Untitled
inspiredesigner
Active Member
Sumeet V Member Since: Nov 14, 2016
385 of 502

Hello Support,

 

I am facing the same issue. 

Your financial account is suspended

 

Please look into it looking forward for your positive revert back.

 

Regards,

Sumeet

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
386 of 502

Hi Sumeet, 


The team has already resumed your financial account. We're sorry for the inconvenience. 


~ Avery
Upwork
rameshmalviya
Active Member
meenakshi l Member Since: Mar 22, 2018
387 of 502

Hello Avery,
I am facing this problem "your financial account is suspended"
can you please help me?
Thanks 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
388 of 502

Hi Meenakshi,

 

I checked here and saw that our team has reached out to you about this. Please refer to the email sent to you by our team. Thank you!

~ Joanne
Upwork
fareek
Active Member
Faran A Member Since: Apr 11, 2018
389 of 502
Hi,

I am also facing this issue. When can I expect it to be solved? And can I Know the problem I am having?

Thanks.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
390 of 502

Hi Faran, 

It looks like you already have an open ticket with the team, and it has been escalated to the proper departments. The team will get in touch with you through the same ticket thread should there be any updates on your account. 


~ Avery
Upwork
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