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Re: Financial account suspended

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
361 of 500

Hi Ariful,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
eder-coding
Active Member
Eder B Member Since: Jul 22, 2021
362 of 500

Your financial account -

**Edited for community guidelines**

I removed paypal from billing and added my card.

but upwork still show  the notification to me.

Please help me

Thank you 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
363 of 500

Hi Eder, 

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
eder-coding
Active Member
Eder B Member Since: Jul 22, 2021
364 of 500
no , so far I have never seen any agent . I waited all day long , but I
just wasted my time.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
365 of 500

Hi Eder,

 

I followed up with the team handling your case and one of our agents already updated your support ticket with more information.

 

Thank you.

~ Aleksandar
Upwork
df33f958
Active Member
Simon K Member Since: Jul 22, 2021
366 of 500

I have this message-I have no outstanding payment, my payment methods are active.  I tried removing and reinstating the card but still have this problem.  

 

Your financial account -

**Edited for community guidelines**

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
367 of 500

Hi Simon,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
solarburn
Active Member
Zachary L Member Since: Aug 12, 2020
368 of 500

Hi,

I keep seeing a notification saying that my financial account has been suspended due to issues with payment methods on file. I have updated my payment methods as was requested but the notification is still there.

 

Is there anything more I need to do?

 

Cheers,

Zach

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
369 of 500

Hi Zachary,

 

We will look into this further and will get back to you once we have more information.

 

Thank you,

~ Nikola

Untitled
solarburn
Active Member
Zachary L Member Since: Aug 12, 2020
370 of 500

Thank you Nikola

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