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Re: Financial transactions for *** have been limited. Please check your email for additional informa

mthomas03
Active Member
Michelle T Member Since: Apr 11, 2018
491 of 547

I have the message Financial transactions for**Edited for Community Guidelines** have been limited. Please check your email for additional information or contact customer support. at the top of my screen and I tried to update my credit card and the system will not accept it so I can update to Freelancer Plus.  I have never been paid for freelance work so I dont understand this error.  All I want to do is update my payment method and upgrade to Freelancer Plus.

Thanks

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
492 of 547

Hi Michelle,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
771b19e6
Active Member
Jon V Member Since: Dec 10, 2020
493 of 547

I have a problem. My account if financially limited, I was already writing to support a couple days ago and they said they will remove the limitation since everything was ok with my account. But to today no one from UpWork has answered to my open ticket or sent an email or resolved this problem. Can't buy connects and write proposals because of this. Can someone help?

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
494 of 547

Hi Jon,

 

I'm sorry to hear about all that. I followed up with the team handling your case and you can expect an update on your support ticket very soon.

 

Thank you.

~ Aleksandar
Upwork
771b19e6
Active Member
Jon V Member Since: Dec 10, 2020
495 of 547

Thank you, I appreciate that!

modivishal
Active Member
Vishal M Member Since: Jul 5, 2019
496 of 547

I am getting error message on each page. doest it means that my account is suspended ?

 

I am able to submit praposal and able to response on praposal. the only thing I am not able to do is get payment to my bank account. It is shwoing that Your financial account has been suspended. To proceed, please contact Customer Support.

 

can anyone tell me what is the issue here ?

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
497 of 547

Hi Vishal,

 

I'm sorry to hear about that. I followed up with the team handling your case and one of our agents already updated your support ticket. If you have any further questions, feel free to post them on the ticket so the team can continue assisting you.

 

Thank you.

~ Aleksandar
Upwork
622b4800
Active Member
Pavel H Member Since: Aug 24, 2021
498 of 547

Hello

When I wanted to withdrawn money from upwork account a message saying my financial account has been suspended popped out. Please can someone help me?

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
499 of 547

Hi Pavel,

I can see you were able to submit a support ticket with our team regarding this. Please refer to your ticket for the information the team shared with your on how to resume your account.

 

~Andrea
Upwork
nawazish-hassan
Ace Contributor
Nawazish H Member Since: Oct 17, 2020
500 of 547

So I posted earlier about this issue, but now I am facing more issues because of this. For instance I cannot withdraw my funds apart from funds that I got from this specific project which caused the issue. Not even able to buy connects.

 

I did a task on 30th August, client paid me for hours I clocked and worked, he also paid some amount as a bonus. Few hours later I recieved an email from Upwork which I am posting below.

 

I’m contacting you to let you know that we’ve placed a hold on **** account. While we investigate our concerns with your client, I’ve placed a temporary hold on your ability to withdraw funds. This hold is to ensure your financial security during the investigation.

 

Okay so I though the hold will only be on amount which is still in review of this concerned project, but I just tried buying connects with amount I have as available balance from my other tasks, but it says I cannot do that. 

 

How long this issue will take to be resolved, I informed client about this and got no response. 

 

I really need to sort this out.

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