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Financial transactions for my account have been limited

graciecat920
Active Member
Nicole B Member Since: Feb 24, 2020
351 of 500

Hello.  I was Top Rated until this week, and I have a notification- but no email- saying Financial transcations are limited.  I've made a lot of money on this platform, and I would like to know what's going on or how to resolve this ASAP?

 

Edit:   I also have 4 14.99 payments listed as chargebacks.  I think this is why my account has limited transactions.  This was a dreadful misscomunication as my husband didn't realize that Upwork was authorized and did a chargeback.  I have updated payment info to my own personal card and want to pay the balance to get my account back on normal terms without the financial limitations.   I have money that could cover it under "payments pending."  Will the payment become available on the day it usually does to cover this, or can I pay it now?  WIll my account be resolved if this balance is taken care of?

 

Anyone know why this would happen or the quickest way to get things going again?  I love Upwork and I recommend the platform to everyone. 

 

Thanks.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
352 of 500

Hi Nicole,

 

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork
graciecat920
Active Member
Nicole B Member Since: Feb 24, 2020
353 of 500

Thank you!  I've submitted all verifications.  Do you know how long the process takes to get my financial account restored?  I would appreciate an update if you have one.  Thanks again!

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
354 of 500

Hi Nicole,

 

I see that you are already communicating with the relevant team via a support ticket here. One of our team members will reach out to you as soon as possible to assist you further. Please don't hesitate to follow up with them on the same ticket if you have additional questions regarding your concern. 

 

Thank you.

Pradeep.

Untitled
4f3ec04c
Active Member
James M Member Since: Jul 19, 2021
355 of 500

Hi, a problem with paypal lead to my payment account on Upwork getting suspended. I have since resolved the Paypal issue and relinked it with my Upwork account. However, my payment account is still suspended. 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
356 of 500

Hi James,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
freelansiam
Active Member
MD. Siam P Member Since: Jul 20, 2021
357 of 500

Hi,
I got financial transaction have been limit on my account, I got an email about it and on the email the guys asked me to reply in 48hours to talk about the issue but i wasn't able to reply in 48hours , and now i got a suspension on my account and can't make any withdraw .

please help, i want to know how can i remove the suspension and reactive my account.
thank you!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
358 of 500

Hi MD. Siam,

 

I can see you were able to reply to your support ticket with our team regarding this. Rest assured, the team is reviewing your replies and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
freelansiam
Active Member
MD. Siam P Member Since: Jul 20, 2021
359 of 500
Thank you for your email am really glad to hear from you, and waiting for
further reply from you
digimaxpro
Active Member
Ariful Hauqe S Member Since: Nov 4, 2020
360 of 500

I missed my scheduled payment and while pressing get paid button it said "your financial account suspend pease contact customer support". 

 

 

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