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Roxanne's avatar
Roxanne A Community Member

Financial transactions have been limited

Hello,

I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.

Please help me to contact customer support or to solve this problem.

Thanks

Roxanne Alcera

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Roxanne,

 

Rest assured, our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.

~ Goran
Upwork

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102 REPLIES 102
Goran's avatar
Goran V Retired Team Member

Hi Nikhil,

 

I checked your account and I can see that our team has reached out to you via ticket with additional information. Feel free to follow up directly on your ticket with the number 33320991 and our team will assist you further. You can access your tickets on this Link, thank you.

~ Goran
Upwork
Toan's avatar
Toan T Community Member

My financial transaction has been limited for two of weeks now.  I created some tickets and sent some email to Upwork Support. I don't know how long do I have to wait?

Arjay's avatar
Arjay M Retired Team Member

Hi Toan,

 

I see that you've already communicated with the support team about the status of your account via a support ticket. Kindly allow them 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed. Thank you!

 

~ Arjay
Upwork