Financial transactions have been limited.

[Goran V]

Hi Olia,

Our team has updated your profile as well, if you have any additional questions let me know. Thank you.

[Vlad G]

Hello, I have the same problem with limiting of financial transactions, I don't know what is the problem and how can I fix it.

[Goran V]

Hi Vlad,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

[Olga A]

Hello!

There is a meggage in my account: "Financial transactions for Olga Anokhina (11767160) have been limited. Please check your email for additional information or contact customer support."

What should I do to overcome these limitations?

Thank you!

Sincerely,

Olga Shchepteva

[Goran V]

Hi Olga,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[Rares M]

Hello Avery 

I have the same problem, i did the video verification and I dont know how solve that. Can you help me please? Thank you!

[Aleksandar D]

Hi Rares,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Marcin K]

Hi! I have a similar problem.  I had my video-chat verification first. Afterwards, my documents (ID and cell bill) was sent, but my transactions are still limited. It should be 3-4 days to finish the process, but it is over two weeks now. Any idea what can I do in this situation?

Regards, Marcin

[Jo-An B]

Hi Marcin,

Please check the email notification our team sent you about the suspension. Thanks.

[Marcin K]

There was an information that I had violated policies, but no details. Truth is, I have no idea what have I done??

Is there anything that can be done, so I can restore my account?

Regards, M.