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Re: Financial transactions have been limited.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
51 of 214

Hi Olia,

 

Our team has updated your profile as well, if you have any additional questions let me know. Thank you.


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Active Member
Vlad G Member Since: Mar 23, 2019
52 of 214

Hello, I have the same problem with limiting of financial transactions, I don't know what is the problem and how can I fix it.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
53 of 214

Hi Vlad,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.


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Active Member
Olga A Member Since: Jun 18, 2019
54 of 214

Hello!

 

There is a meggage in my account: "Financial transactions for Olga Anokhina (11767160) have been limited. Please check your email for additional information or contact customer support."

What should I do to overcome these limitations?

 

Thank you!

Sincerely,

Olga Shchepteva

Moderator
Goran V Moderator Member Since: Mar 24, 2017
55 of 214

Hi Olga,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Active Member
Rares M Member Since: Jul 26, 2019
56 of 214

Hello Avery 

I have the same problem, i did the video verification and I dont know how solve that. Can you help me please? Thank you!

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
57 of 214

Hi Rares,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Marcin K Member Since: Apr 8, 2018
58 of 214

Hi! I have a similar problem.  I had my video-chat verification first. Afterwards, my documents (ID and cell bill) was sent, but my transactions are still limited. It should be 3-4 days to finish the process, but it is over two weeks now. Any idea what can I do in this situation?

Regards, Marcin

Community Guru
Jo-An B Member Since: Aug 2, 2016
59 of 214

Hi Marcin,

Please check the email notification our team sent you about the suspension. Thanks.

~ Jo-An

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Active Member
Marcin K Member Since: Apr 8, 2018
60 of 214

There was an information that I had violated policies, but no details. Truth is, I have no idea what have I done??

Is there anything that can be done, so I can restore my account?

Regards, M.

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