I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Hi! I have a similar problem. I had my video-chat verification first. Afterwards, my documents (ID and cell bill) was sent, but my transactions are still limited. It should be 3-4 days to finish the process, but it is over two weeks now. Any idea what can I do in this situation?
There was an information that I had violated policies, but no details. Truth is, I have no idea what have I done??
Is there anything that can be done, so I can restore my account?
Unfortunately, we won't be able to provide details here in the Community about the suspension reason. Please, refer her to the notification the team sent about the suspension or please re open the ticket and post any questions you have on that ticket thread.
I checked and it looks like our team has already reached out to assist you directly with this issue. Please refer to the ticket you have created. Someone from the team will respond to assist you directly. Thanks!