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Re: Financial transactions have been limited

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
251 of 299

Hi Joel,

 

Please, reply to the verification request Upwork team sent to you earlier in order to resolve the issues with your account. You should be able to access it on this page. 

~ Valeria
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Active Member
Tahira Y Member Since: Sep 3, 2018
252 of 299

I have Temporary hold financial transaction  account has been limited. What I do now?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
253 of 299

Hi Tahira,

 

Please, refer to this ticket for more information about your account status and use the link shared in the ticket to address issues with your account and verify it!

~ Bojan
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Active Member
Ivana M Member Since: Sep 29, 2018
254 of 299

I have the same problem above, supposingly because the client's account has been suspended and now he is refusing to answer Upworks inquires. Any solution to this situation?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
255 of 299

Hi Ivana,

 

We've followed up with the team that's handling your case and they'll update you directly via the same ticket as soon as possible. Thank you for your patience. 


-Joanne
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Ivana M Member Since: Sep 29, 2018
256 of 299

Hi Joanne,

 

Thanks for your reply. I was reached by the team asking me only would I agree for the payment made by problematic client to be reversed, to which I responded twice and nothing happened in the meantime, nor did I get any futher reply. My account has been blocked for more than a week now.

 

I really hope that the situation can be resolved soon.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
257 of 299

Hi Ivana,

 

One of our team members has already reached out to you with more information about your concern via this ticket.  Thank you for your patience!

~ Bojan
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Active Member
John W Member Since: Dec 7, 2018
258 of 299

 

I am also hit with this message and am not sure why.  I have gone through this thread (well, the first few pages anyway) and have looked at my 'Requests' page and there isn't anything there.  I have also searched through email and it doesn't look like Upwork sent me anything.

 

Could someone help me understand how to remove this limitation?  I am interested in posting a new job however am reluctant to do so if my account is hobbled.  :\

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
259 of 299

Hi John,

 

We'll have one of our team members reach out to you directly and assist you with your account issue. Thank you for reaching out to us.

~ Bojan
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Active Member
Duc T Member Since: Mar 21, 2019
260 of 299

Hello there,

 

I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims. I also tried to send support request email using "Get Help" tool in Upwork Help Center but the process stuck at "Verifying" Smiley Sad

 

Thank you and I look forward to hearing feedback from you,

 

Yours sincerely,
Duc To

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