I have the same problem above, supposingly because the client's account has been suspended and now he is refusing to answer Upworks inquires. Any solution to this situation?
We've followed up with the team that's handling your case and they'll update you directly via the same ticket as soon as possible. Thank you for your patience.
Thanks for your reply. I was reached by the team asking me only would I agree for the payment made by problematic client to be reversed, to which I responded twice and nothing happened in the meantime, nor did I get any futher reply. My account has been blocked for more than a week now.
I really hope that the situation can be resolved soon.
I am also hit with this message and am not sure why. I have gone through this thread (well, the first few pages anyway) and have looked at my 'Requests' page and there isn't anything there. I have also searched through email and it doesn't look like Upwork sent me anything.
Could someone help me understand how to remove this limitation? I am interested in posting a new job however am reluctant to do so if my account is hobbled. :\
I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims. I also tried to send support request email using "Get Help" tool in Upwork Help Center but the process stuck at "Verifying"
Thank you and I look forward to hearing feedback from you,