Financial transactions have been limited

[Bojan S]

Hi Ivana,

One of our team members has already reached out to you with more information about your concern via this ticket.  Thank you for your patience!

[John W]

I am also hit with this message and am not sure why.  I have gone through this thread (well, the first few pages anyway) and have looked at my 'Requests' page and there isn't anything there.  I have also searched through email and it doesn't look like Upwork sent me anything.

Could someone help me understand how to remove this limitation?  I am interested in posting a new job however am reluctant to do so if my account is hobbled.  :\

[Bojan S]

Hi John,

We'll have one of our team members reach out to you directly and assist you with your account issue. Thank you for reaching out to us.

[Duc T]

Hello there,

I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims. I also tried to send support request email using "Get Help" tool in Upwork Help Center but the process stuck at "Verifying"

Thank you and I look forward to hearing feedback from you,

Yours sincerely,
Duc To

[Bojan S]

Hi Duc,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

[Duc T]

Hello Bojan,

Many thanks for your kind support, your team had reached me and helped me solving the issue. Thank you

Yours sincerely,

Duc To

[MOHAMAD A]

Hello Dear,

I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims.

Thanks

[Aleksandar D]

Hi MOHAMAD,

I checked and it seems that the team already reached out to you via this support ticket with more information on your account. Please refer to the ticket in which you'll find a secure link to start the verification.

Thank you.

[Artem B]

Hello, Yelyzaveta Z!

I have the same problem, few days. But, it is not solved yet. So, as I understood well, in order to solve my issue I need to write about it in community?

[Bojan S]

Thank you for reaching out to us, Artem.

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.