Hello UpWork Team!
I passed the verification of video chat, but in my account is still warning about the limitations on the transaction -Financial transactions for **Edited for community guidelines**
But I did not receive any email regarding the restrictions.
In my profile there are absolutely correct personal data.
Please check my account and solve the problem, thanks!
Sincerely, Andrey Berezhnoi.
Solved! Go to Solution.
Yes, please do follow up on the previously shared ticket and our agent will guide you through the process and advise you directly about any of your concerns. Thank you.
I went through a video confirmation. I first received a letter in the mail saying that my account is active. Then a couple of hours later I received another letter saying that I needed to re-receive the video confirmation.
Most likely this is related to questions specifically on my field of activity. I speak English very badly. In general, I understand the speech, I almost completely understand the text, but I cannot make sentences at all. Because of this, I physically can not answer the questions. Is it possible to bypass this procedure a bit for people like me? If necessary, I can provide proof of identity, etc.
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update as soon as possible. Thank you.
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