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Re: Financial transactions have been limited

Active Member
Aleksei M Member Since: Jun 19, 2017
1 of 7

Hello. I have this message in my account: "Financial transactions have been limited. Please check your email for additional information or contact customer support"

What does it mean?

Community Guru
Jonathan H Member Since: Jun 19, 2019
2 of 7

That your financial transactions (withdrawing money etc.) have been limited - 

 

you should have received an email about it - if not, message customer support for further help

 

(i have no idea why you have this, but i had an email about verification recently, and it said that if i didnt do it within 7 days it would restrict my financial transactions and proposals. Maybe that??)

If you have not had any emails about it i would get onto CS pronto!

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Active Member
Aleksei M Member Since: Jun 19, 2017
3 of 7
I did not receive any emails about it
Community Guru
Jonathan H Member Since: Jun 19, 2019
4 of 7

Then you should contact customer support like it says...

 

https://support.upwork.com/hc/en-us?flash_digest=3a5a91b69150f8cbd010dc4864280fb136e35b8f

Active Member
Aleksei M Member Since: Jun 19, 2017
5 of 7
I tried it (used the link), but i can't understand how can i contact with
them? I find only "bot", but he can't explain me what is the issue.
Community Guru
Jonathan H Member Since: Jun 19, 2019
6 of 7

Click the get help button about 3/4 way down page, then a box appears, click "freelancer" and go through the options until it asks if you want to email/live chat etc.

 

there may be an easier way, but thats how ive done it.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi  Aleksei, 

 

I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
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