Financial transactions have been limited

[up-psa110]

Hello,

I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.

Please help me to contact customer support or to solve this problem.

Thanks

Roxanne Alcera

[NikolaS]

Hi Roxanne, 

I checked and it seems that you already created a support ticket for regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[up-psa110]

Hi Nikola S, 

Thank you ! I'm hoping to get this matter resolve soon. 

Roxanne

[up-psa110]

Hi Nikola S,

Sorry for the inconvenience, i would like to make a follow up regarding my account that has been promted as Financial transactons has been limited.Have not receive any email about this matter yet for 48 hours since i submitted this ticket. I hope you can help me to get this issue resolve. I really need your help on this. 

Thank you,

Roxanne ALcera

[g_vasilevski · Accepted solution]

Hi Roxanne,

Rest assured, our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.

[up-psa110]

Hello Upwork Team,

Thank you for your response, i appreciate it very much. Hope to hear from you soon.

Thanks and regards Roxanne Alcera

[dannycolombia]

Goran how are you I have the same message, Ive tried several times updating my payment info, but unsuccesfuly done since system keeps on asking me for a CC info that I dont use, I have Visa and Mastercard Bank accounts thoe, can I have assitance to get this done ? really appreciate it 

[JoanneP]

Hi Daniel,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[maevillareal]

Hi Joanne! I have the same issue with Daniel, I updated several payment methods but It's not working. Will you help me solve this, please?

[JoanneP]

Hi Norleen Mae,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[maevillareal]

Thank you so much! 🙂

[kelvintac]

hello upwork am so happy finally i understand how to navigate through your website and finally i landed my first three jobs.My issue is because my transaction shows limited.I have tried to add other payment options but no change kindly help me so that i can pay your company the debt of $3

[AndreaG]

Hi Kelvin,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

[prodesigner2031]

I am facing some error someone did transaction with me he gave the order to me.

But there was some problem in the contract at the end he ends the contract so I contact their team of upwork. then our problem was solved he gives me my money though which I bought tools etc. and Now Upwork trampray suspended my account and Financial transactions are also limited. so please help me upwork team.I am trying to contact the Upwork team from the last 2 days but I didn,t receive any response from them. please help me my all clients are waiting for me.

[g_vasilevski]

Hi Sajjad,

I checked your account and I can see that you have already followed up on your ticket with the number 32366356. One of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.

[prodesigner2031]

okay, a bundle of thanks for your response. Now I am waiting for your
positive response I am in very depressed about my account and My all
clients are massaging me that start working and now my new contract is
started.

so very confused. Will my account be open again?
I didn,t done any eligible activities on my account. all are legal.

[juber2014]

I'm facing the same error, let me know how can I solve this issue?

[AveryO]

Hi Juber, 

Let me look into this and I'll come back here once I have more information regarding your concern. 

[juber2014]

please help me with this issue. I need to solve it ASAP.

[AndreaG]

Hi Juber,

Thank you for waiting. We've followed up with the team handling your support ticket and they've reached out to you there in order to assist. 

[resultzcorp]

My account has been restricted. I need it unrestricted so I can hire.

Please help ASAP

[PradeepH]

Hello David,

Thank you for your message. I am pleased to inform you that your account has been restored now.

Thank you.

Pradeep.

[expromarketer]

I have the same issue. please help me

[JoanneP]

Hi Md Ajijul,

I checked your account and it looks like you already have an open ticket regarding your account. One of our team members will update you directly on your open ticket. 

[expromarketer]

Took two or three days, still not fixed