I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.
Please help me to contact customer support or to solve this problem.
Solved! Go to Solution.
I checked and it seems that you already created a support ticket for regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Hi Nikola S,
Sorry for the inconvenience, i would like to make a follow up regarding my account that has been promted as Financial transactons has been limited.Have not receive any email about this matter yet for 48 hours since i submitted this ticket. I hope you can help me to get this issue resolve. I really need your help on this.
Goran how are you I have the same message, Ive tried several times updating my payment info, but unsuccesfuly done since system keeps on asking me for a CC info that I dont use, I have Visa and Mastercard Bank accounts thoe, can I have assitance to get this done ? really appreciate it
hello upwork am so happy finally i understand how to navigate through your website and finally i landed my first three jobs.My issue is because my transaction shows limited.I have tried to add other payment options but no change kindly help me so that i can pay your company the debt of $3
I am facing some error someone did transaction with me he gave the order to me.
But there was some problem in the contract at the end he ends the contract so I contact their team of upwork. then our problem was solved he gives me my money though which I bought tools etc. and Now Upwork trampray suspended my account and Financial transactions are also limited. so please help me upwork team.I am trying to contact the Upwork team from the last 2 days but I didn,t receive any response from them. please help me my all clients are waiting for me.
I checked your account and I can see that you have already followed up on your ticket with the number 32366356. One of our team members will update your ticket as soon as possible and will assist you further directly there. Thank you.
I checked your account and it looks like one of our agents has reached out to you already regarding your account status. Please check your ticket here. Feel free to post any questions you may have on the ticket and one of our team members will assist you directly.
I clearly undstand and communicate with the agents but all they keep telling me is they are waiting for reply from the client. I have even sent messages through the upwork message platform to the client but no response. Its been 3 days now but no response. I also need the funds for other things. So this means I have to keep on waiting until the client responds.
Feel free to follow up directly on your ticket with the number 32140704 with any additional questions you may have and our team will assist you further. Thank you.
Hello Upwork gurus.
Why my financial transactions have been limited? I'm a top-rated freelancer on Upwork and have been working for the last 3 years with 100% JSS.
Now We have launched a physical software development, marketing, and animation company in Bahawalpur, Pakistan. We want to make sure the secured payments and this is why we have asked our international client to pay us through Upwork. What is wrong with getting paid through Upwork?
I checked your account and I can see that you're already communicating with our team via ticket. Feel free to follow up directly there with any additional questions you may have and our team will assist you further. You can access your tickets on this Link, thank you.
It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.