Jan 10, 2021 03:27:29 AM by Roxanne A
Hello,
I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.
Please help me to contact customer support or to solve this problem.
Thanks
Roxanne Alcera
Solved! Go to Solution.
Jan 12, 2021 12:47:19 AM by Goran V
Hi Roxanne,
Rest assured, our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.
Jun 13, 2021 04:43:56 AM by Iryna S
Hello. I'm facing the same issue in my account. How do I solve that?
Jul 13, 2021 03:34:25 PM by Mensah K
Jul 13, 2021 05:35:03 PM by Joanne P
Hi Mensah,
I checked your account and it looks like one of our agents has reached out to you already regarding your account status. Please check your ticket here. Feel free to post any questions you may have on the ticket and one of our team members will assist you directly.
Jul 14, 2021 01:28:33 AM by Mensah K
I clearly undstand and communicate with the agents but all they keep telling me is they are waiting for reply from the client. I have even sent messages through the upwork message platform to the client but no response. Its been 3 days now but no response. I also need the funds for other things. So this means I have to keep on waiting until the client responds.
Jul 14, 2021 01:35:52 AM by Goran V
Hi Mensah,
Feel free to follow up directly on your ticket with the number 32140704 with any additional questions you may have and our team will assist you further. Thank you.
Jul 15, 2021 05:45:07 AM by Usama A
Hello Upwork gurus.
Why my financial transactions have been limited? I'm a top-rated freelancer on Upwork and have been working for the last 3 years with 100% JSS.
Now We have launched a physical software development, marketing, and animation company in Bahawalpur, Pakistan. We want to make sure the secured payments and this is why we have asked our international client to pay us through Upwork. What is wrong with getting paid through Upwork?
Jul 15, 2021 05:51:33 AM by Goran V
Hi Usama,
I checked your account and I can see that you're already communicating with our team via ticket. Feel free to follow up directly there with any additional questions you may have and our team will assist you further. You can access your tickets on this Link, thank you.
Jul 15, 2021 05:54:55 AM by Usama A
Hi Goran,
The agent didn't help me out properly and no one is replying on the link she sent to me. I have tried several times.
Jul 15, 2021 05:58:42 AM by Goran V
Hi Usama,
Rest assusred, our team will update your ticket as soon as possible and will answer your questions as well. Thank you.
Jul 15, 2021 09:31:20 AM by Usama A
Jul 15, 2021 09:34:03 AM by Viacheslav K
Hourly or Fixed? Did you use manual time? Did you not have a meaningful memo?
Most likely your client's card was declined and your earnings weren't under protection.
Jul 15, 2021 09:49:09 AM by Bojan S
Hi Usama,
It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
Aug 6, 2021 06:31:54 PM by Muhammad N
Plese help me and remove the Financial transactions from my account
Aug 6, 2021 07:16:28 PM by Joanne P
Hi Muhammad,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 8, 2021 09:16:16 AM by Joel R. S
Sep 8, 2021 10:14:05 AM by Bojan S
Hi Joel R.,
We’ll have one of our agents reach out to you via a support ticket to assist you with your account status.
Thank you for reaching out to us.
Feb 26, 2022 11:07:21 AM by Usama A
Financial transactions linmited error sir what should i do resolve this sir
Feb 26, 2022 12:56:24 PM by Luiggi R
Hi Usama,
I can see that the team has already reached out to you via a support ticket regarding your account status. Kindly continue to communicate with them so they can assist you further.
Jan 28, 2021 08:53:36 AM Edited Jan 28, 2021 10:32:43 AM by Bojan S
Hello Nikola S,
I have notification in my account **Edited for community guidelines** . But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them. Please help me to contact customer support or to solve this problem. Thanks
Jan 28, 2021 10:33:53 AM by Bojan S
Hi Danish,
I checked this for you and our team has reached out to you regardiing this concern. Please check this link for the ticket related with your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
Thank you!
Feb 13, 2021 06:55:56 AM by Nikola S
Hi Dinzel,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please consider following up on the ticket so that our team can assist you further with your account. Thank you.
Feb 13, 2021 04:38:07 AM by Dinzel D
Hi how do i know if my account has been verified ? there's still somethin here at the top tells please contact costumer support