Financial transactions have been limited

[Valeria K]

Hi Joel,

Please, reply to the verification request Upwork team sent to you earlier in order to resolve the issues with your account. You should be able to access it on this page. 

[Tahira Y]

I have Temporary hold financial transaction  account has been limited. What I do now?

[Bojan S]

Hi Tahira,

Please, refer to this ticket for more information about your account status and use the link shared in the ticket to address issues with your account and verify it!

[Ivana M]

I have the same problem above, supposingly because the client's account has been suspended and now he is refusing to answer Upworks inquires. Any solution to this situation?

[Joanne Marie P]

Hi Ivana,

We've followed up with the team that's handling your case and they'll update you directly via the same ticket as soon as possible. Thank you for your patience. 

[Ivana M]

Hi Joanne,

Thanks for your reply. I was reached by the team asking me only would I agree for the payment made by problematic client to be reversed, to which I responded twice and nothing happened in the meantime, nor did I get any futher reply. My account has been blocked for more than a week now.

I really hope that the situation can be resolved soon.

[Bojan S]

Hi Ivana,

One of our team members has already reached out to you with more information about your concern via this ticket.  Thank you for your patience!

[John W]

I am also hit with this message and am not sure why.  I have gone through this thread (well, the first few pages anyway) and have looked at my 'Requests' page and there isn't anything there.  I have also searched through email and it doesn't look like Upwork sent me anything.

Could someone help me understand how to remove this limitation?  I am interested in posting a new job however am reluctant to do so if my account is hobbled.  :\

[Bojan S]

Hi John,

We'll have one of our team members reach out to you directly and assist you with your account issue. Thank you for reaching out to us.

[Duc T]

Hello there,

I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims. I also tried to send support request email using "Get Help" tool in Upwork Help Center but the process stuck at "Verifying"

Thank you and I look forward to hearing feedback from you,

Yours sincerely,
Duc To