I have the same problem above, supposingly because the client's account has been suspended and now he is refusing to answer Upworks inquires. Any solution to this situation?
We've followed up with the team that's handling your case and they'll update you directly via the same ticket as soon as possible. Thank you for your patience.
Thanks for your reply. I was reached by the team asking me only would I agree for the payment made by problematic client to be reversed, to which I responded twice and nothing happened in the meantime, nor did I get any futher reply. My account has been blocked for more than a week now.
I really hope that the situation can be resolved soon.