Financial transactions have been limited

Olena Y · Apr 24, 2019 03:47:22 AM

Have the same problem (( "Financial transactions for Olena have been limited. Please check your email for additional information or contact customer support."

Didn't get any emails. Who can help me?

Goran V · Apr 24, 2019 03:56:26 AM

Hi Olena,

Our team has reached out to you to finish our short video verification process. Please follow the instructions shared with you on your ticket with number 25421949. Thank you.

Alexander I · Apr 25, 2019 02:21:58 AM

hello!
Have the same problem "Financial transactions for Alexandr I**Edited for Community Guidelines** (15154190) have been limited. Please check your email for additional information or contact customer support."
can you help me with that?

Goran V · Apr 25, 2019 02:38:46 AM

Hi Alexander,

Our team has already reached out to you via ticket with more details about this. If you have any additional questions feel free to follow up on your ticket directly and our team will assist you further. You can access your tickets on this Link, thank you.

Myra E · May 24, 2019 10:46:18 PM

Hi! I'm having the same issue: "Financial transactions for XXXXX have been limited. Please check your email for additional information or contact customer support.".
I never received any email regarding this. I've contacted customer support but no response yet.

Riri A · May 24, 2019 11:33:11 PM

Hi Myra,

We checked your account for you and can see that you have an open ticket being handled by the team - https://support.upwork.com/requests/. We'll go ahead and follow up your ticket with the team, and feel free to reply on the same ticket thread so that they can assist you further.

~ Riri

Sarocha C · Apr 30, 2019 09:30:23 PM

Hello UpWork Team!

I passed the verification of video chat, but in my account is still warning about the limitations on the transaction - Financial transactions for Sarocha Chalobol have been limited. Please check your email for additional information or contact customer support.

But I did not receive any email regarding the restrictions.

In my profile there are absolutely correct personal data.
Please check my account and solve the problem, thanks!

Avery O · Apr 30, 2019 11:21:39 PM

Hi Sarocha,

I apologise for the inconvenience. Please know that the limitation to your account has already been lifted.

-Avery

Sarocha C · Apr 30, 2019 11:25:42 PM

Thank you

Juanita d · Jun 5, 2019 03:44:42 AM

Hi, Avery!

I hope you could help me solve an issue on my account, too. There is a message saying that my financial transactions have been limited.

Thanks in advance.

Kind regards,

Juanita