Financial transactions have been limited

[Rimsha K]

Hello, I have a verified account on Upwork. I have worked a few months ago on upwork and got good feedback. The client even offered me more work but I couldn't continue working on upwork because I got a job and further study opportunity. Now after 6- 7 months I want to start my work on Upwork again only to find that my account can been financially limited and I can't find out why. Please Help!!!

[Bojan S]

Hi Rimsha,

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[Alim Z]

Financial transactions for Alim Zanibekov (22476064) have been limited. Please check your email for additional information or contact customer support.

I got this alert message.

Please help me to solve this.

[Goran V]

Hi Alim,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[Waqas A]

Hi Bojan,

My case has been open since Sunday. Both the client and myself have provided all the proofs and explanations that were required of us.

How long do you think I'll have to wait more before this case is concluded? In these trying times, every penny matters specially to those whose only earning source is Upwork.

Waiting for your response.

Kind Regards,

Waqas A.

[Bojan S]

Hi Waqas,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[Khaycelyn D]

I have the same issue now! I have disputed this client a few weeks ago because he doesnt want to pay.

But it has been resolved already. Now this mediator named**Edited for community guidelines**

told me that my financial transaction has been limit.

I mean why would he do that without verifying the case first.

**Edited for community guidelines**

The earning has nothing to do with that client anyway.

We freelancers have been charge and shoulder almost majority of the fee compare to clients and this is what we get?

I am starting to doubt upwork I think I will not suggest it with my friends anymore.

[Joanne Marie P]

Hi Khaycelyn,

I checked your account, and I can see that you already have an open ticket regarding this issue. I'll follow-up with the team, and one of our agents will update your ticket to assist you further. Thank you. 

[Ekateryna Z]

My financial transaction is limited too. please help 

I didn't receive any messages about this on my mail

**Edited for community guidelines**

[Bojan S]

Hi Ekateryna,

I followed up with the team handling this case and your account has been resumed. I apologize for the trouble this caused.

Feel free to reach back to us if you need any further assistance. 

Thank you!