Nov 14, 2016 12:10:03 PM Edited Nov 14, 2016 12:31:07 PM by Valeria K
Nov 25, 2016 07:18:45 AM by Aljon Charles C
Hi Valeria,
I'm experiencing the same case. The only difference is that I already settled the issue with my client almost a week ago, however my account hasn't been reinstated yet. I've already contacted the agent handling my case multiple times and the agent never replied at all. I also created new ticket about my concern however they just closed it requested to wait for the other agent to respond. Why is it taking so long? I've never received a response from the agent eventhough I've settled the issue to my client just the day after I received the ticket. How long do I have to wait? Why am I not receiving a response at all? I'm starting to worry that there might be a chance that the agent isn't receiving my messages.
I am hoping you can help me as well.
Thank you,
Aljon
Oct 7, 2017 07:16:44 PM by Jonathan D
HI Valeria,
Could you please help me? I am experiencing the same issue and I haven't started with my work yet so I really don't know why I received this kind of message.
Hoping for your help.
Thanks,
Jonathan
Feb 8, 2018 10:06:45 PM by Avery O
Hi Angelica,
I apologise for the delay in our reply. Please refer to this ticket to know the steps you need to take to lift the limitation on your account. Let us know if you have further questions.
Mar 3, 2018 09:53:10 AM by Nick H
Hi Avery!
Can you please help me? My account has been suspended and finacial transactions have been limited aftel having video conversation. I had asked support, but they just said that I'm violating Upwork policies but didn't explained exactly how I'm violating. For futher questions they just answered that account won't be restored.
Please help me.
Best Regrets, Nikolay.
Mar 19, 2018 12:17:19 PM by Jhon Christoper C
My financial transaction is limited too. please help
Mar 19, 2018 12:40:30 PM by Nina K
Hi Jhon,
Please respond to the most recent notification you received from the team which details what steps you need to take in order to clear the temporary hold on your account. You can access the ticket with this link.
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