Hi Mrs. Lanie,
Can you help me too, I also facing the same problem, the required action that I should do that sent to my email is to complete video chat, this is done, so I don't know what to do next.
I am getting this message:
And i can't actually be useful with that message in the profile, i really don't understand why my financial transactions are limited!!??
Once you click on My Requests you will be taken to a new window, your ticket section. Here your tickets will be listed, click on the one sent to you and follow the instructions that are listed on your ticket.
If you still have any issues on your end, please clear your cache and cookies or log in with another browser, thank you!