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Financial transactions have been limited

Community Guru
Jo-An B Member Since: Aug 2, 2016
11 of 275

Hi Kristine,

Thanks for your message. We have sent you a notification about your concern a while ago. Please refer to it here for the instructions. Thanks.

~ Jo-An

Active Member
Kristine C Member Since: Dec 23, 2017
12 of 275

Hi Jo-An,


I already submitted a request. Thanks for immediate response and guiding.


Best Regards,


Active Member
Steve P Member Since: Mar 14, 2018
13 of 275

I'm in the same situation unfortunately, and don't see an email addressing how to proceed. Can someone please help?

Community Guru
Nina K Member Since: Nov 29, 2017
14 of 275

Hi Steve,

Please use this link to access your ticket with all the information regarding your account hold directly.

Active Member
Cece T Member Since: Mar 29, 2018
15 of 275
Hi Jo-An B i was reading here in upwork community the answers for the same issue that I have. I got a mail that I need a video verification call I've done that then I got a mail that my profile is verification was successful and then I saw a message on upwork Financial transactions for Cece Tusheva (13968585) have been limited. Please check your email for additional information or contact customer support. Why is that ?
Community Guru
Nina K Member Since: Nov 29, 2017
16 of 275

Hi Cece,

I'll request that the team handling your verification give you an update on your open ticket regarding this concern. Thank you

Active Member
Abdelrahman H Member Since: Aug 4, 2018
17 of 275

Hello I am facing the same problem also 

and I can't find any ticket or email related to this 

Joanne Marie P Moderator Member Since: Nov 26, 2017
18 of 275

Hi Abdelrahman,


I see that our team reached out to you via email regarding your account. Please log in to your account and go here to view the ticket and follow the steps provided. Feel free to post your questions on the ticket as well so that you will be assisted directly by our team. Thank you!

Valeria K Moderator Member Since: Mar 6, 2014
19 of 275



Your account has already been reinstated. The team will update your ticket with further details as soon as possible.


Thank you for your patience.

~ Valeria
Active Member
Yelyzaveta Z Member Since: Nov 14, 2016
20 of 275

Thank you, I'm glad this is over!

I hope this will never happen to me again or to any other honest freelancer.