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Financial transactions have been limited

i_martac
Active Member
Ivana M Member Since: Sep 29, 2018
261 of 328

Hi Joanne,

 

Thanks for your reply. I was reached by the team asking me only would I agree for the payment made by problematic client to be reversed, to which I responded twice and nothing happened in the meantime, nor did I get any futher reply. My account has been blocked for more than a week now.

 

I really hope that the situation can be resolved soon.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
262 of 328

Hi Ivana,

 

One of our team members has already reached out to you with more information about your concern via this ticket.  Thank you for your patience!


~ Bojan
Untitled
73b5b067
Active Member
John W Member Since: Dec 7, 2018
263 of 328

 

I am also hit with this message and am not sure why.  I have gone through this thread (well, the first few pages anyway) and have looked at my 'Requests' page and there isn't anything there.  I have also searched through email and it doesn't look like Upwork sent me anything.

 

Could someone help me understand how to remove this limitation?  I am interested in posting a new job however am reluctant to do so if my account is hobbled.  :\

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
264 of 328

Hi John,

 

We'll have one of our team members reach out to you directly and assist you with your account issue. Thank you for reaching out to us.


~ Bojan
Untitled
bchau
Active Member
Duc T Member Since: Mar 21, 2019
265 of 328

Hello there,

 

I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims. I also tried to send support request email using "Get Help" tool in Upwork Help Center but the process stuck at "Verifying" Smiley Sad

 

Thank you and I look forward to hearing feedback from you,

 

Yours sincerely,
Duc To

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
266 of 328

Hi Duc,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.


~ Bojan
Untitled
bchau
Active Member
Duc T Member Since: Mar 21, 2019
267 of 328

Hello Bojan,

 

Many thanks for your kind support, your team had reached me and helped me solving the issue. Thank you Smiley Happy

 

Yours sincerely,

Duc To

8ee17d1f
Active Member
MOHAMAD A Member Since: Aug 10, 2020
268 of 328

Hello Dear,

 

I also facing the same issue: "Financial transactions for xxx have been limited. Please check your email for additional information or contact customer support.". Can you please check and feedback why? I actually waiting for my payment from client and I do not have any outstanding balance on my account. And I do not receive any email related to this issue as the notification claims.

 

Thanks

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
269 of 328

Hi MOHAMAD,

 

I checked and it seems that the team already reached out to you via this support ticket with more information on your account. Please refer to the ticket in which you'll find a secure link to start the verification.

 

Thank you.

~ Aleksandar
Untitled
bardachovartem
Active Member
Artem B Member Since: Sep 3, 2018
270 of 328

Hello, Yelyzaveta Z!

I have the same problem, few days. But, it is not solved yet. So, as I understood well, in order to solve my issue I need to write about it in community?

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