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Financial transactions have been limited.

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Active Member
Ashwani K Member Since: Sep 25, 2018
141 of 445
I am also facing same issue and now it is more then 24 hours and nobody has replied to my ticket.It seems upwork is not paying attention to freelancer's concern.Even they are not giving me any clearity about this limitation.

In email they have mention that there is a problem with client's account .so why upwork has put limitation on my account. It is the duty of upwork to varify every account and handle everything.
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Active Member
Md Arannyk M Member Since: Aug 18, 2017
142 of 445

Hi,

From the last two days, I have seen the notification on my profile: "Financial transactions have been limited. Please check your email for additional information or contact customer support. "

 

I also got a notification that: **Edited for Community Guidelines**

 

After getting this two notification, I have checked my requests on help center and found a recently solved ticket. 

 

Still, there was the notification: "Financial transactions have been limited. Please check your email for additional information or contact customer support. "

 

So, I have contacted with Customer Support. They created another ticket. But, after sometimes, they told me that another ticket was opened based on the same case. Then, I have checked what is written on that ticket that was previously shown solved. 

 

This ticket is titled as  Urgent News about your Client. 

 

I have notified: 

 

"**Edited for Community Guidelines**

 

I made contact with the client immediately. But, the client didn't respond immediately and ended the contract after a while. After sending messages several times, the client said, "**Edited for Community Guidelines**."

 

I have responded to the ticket and asked why my account is limited due to the client's issues. They replied me, "**Edited for Community Guidelines**."

 

My Only question is: Why I cannot withdraw my funds for this particular client?  If the client broke the TOS of Upwork, he should be punished. Why I am facing difficulties in withdrawing my funds. I have 12 more jobs in progress, and 5 of them are ongoing projects. 

 

I am always maintaining Upwork's Terms and Conditions. I never get payment outside of Upwork yet. I understood that the problem is in the client's account. I asked the client to solve this.

 

So, there's no relation between my limitations and the client. If the client is appeared to be a  fraud, I won't work for the client. I don't even know whether the person is male or female.

 

Please look at this matter and solve it as soon as possible. If you can examine my profile, you won't find any wrong about my profile. I always maintain high-quality works based on the Upwork's terms and conditions.

 

If you can examine my profile, you'll see that I am almost top rated and deliver high-quality works and maintaining a great job success score.

 

Thanks, If you need screenshots of the conversation, I may share with you (if it does not violate the TOS of the community).

 

Best Regards,
Md Arannyk Monon

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
143 of 445

Hi Md,

 

Please allow up to 24 hours for the review on your documents to be completed. Once this is finished our team will reach out to you directly with more details.

Please keep in mind that posting private information publicly is a violation on our Community Guidelines. Thank you.


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Active Member
Md Arannyk M Member Since: Aug 18, 2017
144 of 445
Hi,
Thank you so much. I am waiting for the response. If I shared any private documents, please let me know. I don't have any intention to violate the TOS.

I am really worried about the issue described in the threat.

Best regards,
Md Arannyk Monon
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
145 of 445

Hi Md,

 

There's nothing to worry about.
Feel free to post any questions or open a new thread to discuss a topic you would like. If you have any questions where private details are involved you can always send me a PM(click on my name). Thank you.


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Mohammed H Member Since: Jul 28, 2018
146 of 445

Financial transactions for Mohammed **Edited for Community Guidelines**(22144581) have been limited. Please check your email fo

what solve the problem ? 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
147 of 445

Hi Mohammed,

Our team has already reached out to you directly with more details about this via ticket. You can access your tickets on this Link, thank you.


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Active Member
Mohamed A Member Since: Sep 18, 2018
148 of 445

I am a freelancer and I get this Message :

Financial transactions for "MY ACCOUNT"  have been limited. Please check your email for additional information or contact customer support.

I didn't get any mails. i tried everything. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
149 of 445

Hi Mohamed,

Our team has reached out to you with more details about this back in 2017. Please follow the instructions on your ticket to resolve this, you can access your tickets on this Link, thank you.


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Active Member
Md Arannyk M Member Since: Aug 18, 2017
150 of 445
Hi,
It's now almost 10 days. The ticket is showing solved for the last 2 days. My account is still limited. Please check it again.

Best regards,
Md Arannyk Monon
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