Financial transactions have been limited.

[Mohammad Faruk H]

Hi. Financial transactions for my account have been limited.I have previously gone through ID verification and videos verfication. It was done. And I have submitted my passport copy and residing address again. Is it all there to fix this issue? Thanks

[Goran V]

Hi Faruk,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[Deepak J]

Hello,

I am gettinge message tip on each page as "Your financial account - (3051728)- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.

I have added the payment method and also set it default still facing same issue.

[Goran V]

Hi Deepak,

Our team just reached out to you via ticket to assist you further with your account, thank you.

[Alex V]

This banner "Your financial account -Alexey  **Edited for Community Guidelines** 
(14227119)- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account" appears.
I have updated payment methods, but nothing happens. Please help.

[Goran V]

Hi Alex,

Your payment method was approved and you should not experience any problems now. If further help is needed, feel free to follow up here. Thank you.

[Priscilla L]

Hi, I received an email that said my account has been suspended due to issues with payment methods. I have been using Upwork for six months as both a freelancer and a client and had no problem with issuing or receiving payments. I called the bank earlier and they asked to verify with you. 

I tried removing, editing, and adding the card details but nothing seems to be working. Can anyone please help me with resolving this? Thanks.

[Goran V]

Hi Priscilla,

One of our team members will reach out to you on your ticket as soon as possible and will assist you further with your account. Thank you.

[Timur K]

Hi, 

need help... Got this message 

Financial transactions for your company have been limited. Please check your email for additional information or contact customer support.

please advice if this can be resolved

[Joanne Marie P]

Hi Timur,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.