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Financial transactions have been limited.

Active Member
Jacqueline Louise O Member Since: Jun 22, 2015
81 of 167
thank you for the response. but ii have been emailing in the open ticket but i havent received any replies. i also contacted the client but no replies also. i am very confused on what is going on with this issues.
Active Member
Lazar M Member Since: Aug 31, 2018
82 of 167

Financial transactions for Lazar **Edited for Community Guidelines**have been limited. Please check your email for additional information or contact customer support.

What should i do now?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
83 of 167

Hi Lazar, 

I just checked your account and I can see that you have an open ticket for this with our team. Our team will follow up on your ticket soon with more details. Thank you.


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Active Member
Lazar M Member Since: Aug 31, 2018
84 of 167
Pls Hurry pls
Active Member
Alejandro J Member Since: Sep 4, 2018
85 of 167

Same problem, what can I do? 

 

Thanks for your help

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
86 of 167

Hi Alejandro,

 

I checked and see you just recently reviewed the emails our team sent you a year ago and reached out to our team on a new support ticket. I'd like to ask you to use the link from the most recent notification our team sent you and let me know if you're able to initiate the verification process. Thanks.

Active Member
Ashwani K Member Since: Sep 25, 2018
87 of 167
I am also facing same issue and now it is more then 24 hours and nobody has replied to my ticket.It seems upwork is not paying attention to freelancer's concern.Even they are not giving me any clearity about this limitation.

In email they have mention that there is a problem with client's account .so why upwork has put limitation on my account. It is the duty of upwork to varify every account and handle everything.
Active Member
Md Arannyk M Member Since: Aug 18, 2017
88 of 167

Hi,

From the last two days, I have seen the notification on my profile: "Financial transactions have been limited. Please check your email for additional information or contact customer support. "

 

I also got a notification that: **Edited for Community Guidelines**

 

After getting this two notification, I have checked my requests on help center and found a recently solved ticket. 

 

Still, there was the notification: "Financial transactions have been limited. Please check your email for additional information or contact customer support. "

 

So, I have contacted with Customer Support. They created another ticket. But, after sometimes, they told me that another ticket was opened based on the same case. Then, I have checked what is written on that ticket that was previously shown solved. 

 

This ticket is titled as  Urgent News about your Client. 

 

I have notified: 

 

"**Edited for Community Guidelines**

 

I made contact with the client immediately. But, the client didn't respond immediately and ended the contract after a while. After sending messages several times, the client said, "**Edited for Community Guidelines**."

 

I have responded to the ticket and asked why my account is limited due to the client's issues. They replied me, "**Edited for Community Guidelines**."

 

My Only question is: Why I cannot withdraw my funds for this particular client?  If the client broke the TOS of Upwork, he should be punished. Why I am facing difficulties in withdrawing my funds. I have 12 more jobs in progress, and 5 of them are ongoing projects. 

 

I am always maintaining Upwork's Terms and Conditions. I never get payment outside of Upwork yet. I understood that the problem is in the client's account. I asked the client to solve this.

 

So, there's no relation between my limitations and the client. If the client is appeared to be a  fraud, I won't work for the client. I don't even know whether the person is male or female.

 

Please look at this matter and solve it as soon as possible. If you can examine my profile, you won't find any wrong about my profile. I always maintain high-quality works based on the Upwork's terms and conditions.

 

If you can examine my profile, you'll see that I am almost top rated and deliver high-quality works and maintaining a great job success score.

 

Thanks, If you need screenshots of the conversation, I may share with you (if it does not violate the TOS of the community).

 

Best Regards,
Md Arannyk Monon

Moderator
Goran V Moderator Member Since: Mar 24, 2017
89 of 167

Hi Md,

 

Please allow up to 24 hours for the review on your documents to be completed. Once this is finished our team will reach out to you directly with more details.

Please keep in mind that posting private information publicly is a violation on our Community Guidelines. Thank you.


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Active Member
Md Arannyk M Member Since: Aug 18, 2017
90 of 167
Hi,
Thank you so much. I am waiting for the response. If I shared any private documents, please let me know. I don't have any intention to violate the TOS.

I am really worried about the issue described in the threat.

Best regards,
Md Arannyk Monon
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