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Financial transactions have been limited

up-psa110
Active Member
Roxanne A Member Since: Nov 7, 2019
1 of 35

Hello,

I have notification in my account "Financial transactions for have been limited. Please check your email for additional information or contact customer support.".
But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them.

Please help me to contact customer support or to solve this problem.

Thanks

Roxanne Alcera

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2 of 35

Hi Roxanne, 

 

I checked and it seems that you already created a support ticket for regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola

Untitled
up-psa110
Active Member
Roxanne A Member Since: Nov 7, 2019
3 of 35

Hi Nikola S, 

 

Thank you ! I'm hoping to get this matter resolve soon. 

 

Roxanne

up-psa110
Active Member
Roxanne A Member Since: Nov 7, 2019
4 of 35

Hi Nikola S,

 

Sorry for the inconvenience, i would like to make a follow up regarding my account that has been promted as Financial transactons has been limited.Have not receive any email about this matter yet for 48 hours since i submitted this ticket. I hope you can help me to get this issue resolve. I really need your help on this. 

 

Thank you,

Roxanne ALcera

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
5 of 35

Hi Roxanne,

 

Rest assured, our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.


Untitled

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up-psa110
Active Member
Roxanne A Member Since: Nov 7, 2019
6 of 35

Hello Upwork Team,

 

Thank you for your response, i appreciate it very much. Hope to hear from you soon.

 

Thanks and regards Roxanne Alcera

dannycolombia
Active Member
Daniel M Member Since: Feb 5, 2017
7 of 35

Goran how are you I have the same message, Ive tried several times updating my payment info, but unsuccesfuly done since system keeps on asking me for a CC info that I dont use, I have Visa and Mastercard Bank accounts thoe, can I have assitance to get this done ? really appreciate it 

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 35

Hi Daniel,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.


-Joanne
Untitled
zubairahmed12345
Active Member
Danish A Member Since: Nov 16, 2016
9 of 35

Hello Nikola S,
I have notification in my account **Edited for community guidelines** . But I did not receive any email regarding the restrictions. Also I can't create ticket to customer support or contact them. Please help me to contact customer support or to solve this problem. Thanks

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 35

Hi Danish,

 

I checked this for you and our team has reached out to you regardiing this concern. Please check this link for the ticket related with your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account. 

 

Thank you!

~ Bojan
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