🐈
» Forums » Freelancers » First order from the project catalog, I've do...
Page options
Oleksii's avatar
Oleksii Z Community Member

First order from the project catalog, I've done the work before approval :)

Current status: Active: Waiting for ******** to submit requirements
You can start working on this project once the client submits requirements
After placing the order, ********* has 48 hours to submit requirements. If not provided, the order is automatically canceled.

It's my first job. And I didn't expect what order is not activated. I saw that order is ready, began job, done it. The client is satisfied, but evades confirmation of work 😞

I ask him to approve it, he answered - Ok, ok. But nothing to does:) I'm upset..

7 REPLIES 7
David's avatar
David S Community Member

You shouldn't have submitted work when the order wasn't confirmed

Alaa's avatar
Alaa Q Community Member

How I know when the client confirm the work?

I have no work yet .

When the client massage you out the up work what would you do?

Oleksii's avatar
Oleksii Z Community Member

I don't understand how towrite to support. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Oleksii,

 

Thank you for your message. A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team. We'll also be happy to assist you with your issues here.

 

Thank you,

Pradeep

Oleksii's avatar
Oleksii Z Community Member

Pradeep, can you help me with my problem, that I described in the topic?

Andrea's avatar
Andrea G Community Manager

Hi Oleksii,

 

Clients need to submit requirements within 48 hours of purchasing an order. Please know that we do highly encourage you to wait until requirements are submitted before starting the work. This is because, if the client does not submit requirements, the order will be canceled. You can learn more about how Catalog projects work here

 

~Andrea
Oleksii's avatar
Oleksii Z Community Member

I din't know it.
Time left: 6 hour. So client can don't pay? 
Free work?:) It's unfair. 
Messages shows that I've done the job, and he accepted it, and is happy with it.