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Fixed Contract Suspended

anayat-rehman
Active Member
Anayat Ur R Member Since: Oct 16, 2011
1 of 3

Hi guys, I need your support. I have completed a fixed price contract but before delivering the project to the client his account suspended. The amount is under Escrow. I contacted upwork customer support about the situation but they didn't answer my question and said something irrelevent about hourly contract which was not my issue. I then contacted the client and he told me I can still make payment to you. Now what should I do? Can I submit work and request payment or not? please guide........I need your support.

Try to learn something about everything and everything about something.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

If the client's account is suspended he most likely can not release payment, no.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
3 of 3

Hi Anayat,

 

I've checked and your client is currently working with our team to resolve the issues with their account.

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