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Fixed Price Project-Unresponsive client-Payment required

karansharma_cfc
Active Member
Karan S Member Since: Feb 11, 2021
1 of 17

So I need help with my ongoing fixed price contract. The client is misleading me by promising more work soon and being unresponsive at the same time. It's almost been a month now. The contract was to provide written content for 2 websites, I provided content for 1 website which was almost 50% complete.

 

The client is not the person he's trying to portray on Upwork but somebody else. I need help to get paid for the work I've already done for him and end the contract after that. But he's just not being responsive. When I request money; he shows up, replies, and then disappears again by denying the release of funds.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 17

Hi Karan,

 

When working with fixed-price contracts, the client has 14 days from the most recent submission on a milestone to review and approve or request changes. If your client doesn't respond to any milestone submission within 14 days, the deposit is automatically released to you. 


-Joanne
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karansharma_cfc
Active Member
Karan S Member Since: Feb 11, 2021
3 of 17

even if they decline the request before 14 days are completed and then disappear again?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 17

Karan: I am sorry that you are experiencing this. The client is exploiting the "fixed-price loophole" in order to avoid paying you.

 

This client behavior is unprofessional, unethical and immoral.

 

You will need to file a dispute. That will put the contract into mediation. An Upwork employee will try to get the client and you to come to an agreement. You will need to explain to the mediator that the work has been completed and the client is repeatedly blocking release of payment for no reason.

kanika1908
Active Member
Kanika S Member Since: Oct 4, 2015
5 of 17

I also needed help with withdrawing some archived proposals which are not even showing the option to do so. I need to join an agency and to be able to do so I need all the proposals withdrawn. Most of those jobs are closed and I can't see an option to withdraw the proposal.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 17

Hi Kanika,

 

Just to confirm, are you getting an error message when joining an agency? Could you please share more information about the issue?


-Joanne
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petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 17

Joanne Marie P wrote:

Just to confirm, are you getting an error message when joining an agency? Could you please share more information about the issue?


It's Karan posting from Kanika's account...

Kanika already has the agency. Karan is using Kanika's account to invite himself to Kanika's agency, and forgot to switch accounts before posting here on the forum... Kanika is Karan, in other words, for the presence in the USA.

 

Preston H wrote:

 The client is exploiting the "fixed-price loophole" in order to avoid paying you.


Not really. The work was only 25% done. ("Almost 50%" of 1 site out of 2) The client is not under any obligation to accept partially done work.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
8 of 17

re: "The work was only 25% done. ("Almost 50%" of 1 site out of 2) The client is not under any obligation to accept partially done work."

 

The freelancer said that he requested payment.

 

I am assuming that he knows how to use fixed-price contracts properly, and that he finished the assigned milestone, for which an escrow payment has been funded.

 

Thus, the current milestone task has been 100% completed.

 

The planned contract has not been completed, but the MILESTONE has been completed.

 

That is what I inferred from his post.

 

Of course, if the freelancer has NOT finished the milestone, and the milestone is to complete writing the content for two websites, and the "contract" and the currently funded milestone task are one in the same... then your assumption is correct. That would mean that the freelancer's understanding of how to use fixed-price contracts is incorrect. And his request for payment is improper.

 

If the freelancer is thinking: "I have now discovered that the client isn't who I thought he was, and therefore I may get paid for partially completed work and end the contract."

 

...I would say that it doesn't work that way.

 

The one thing isn't connected to the other.

 

Personally... if a client told me his name is Fred but his name is really Tom, I don't care. As long as he pays me. If the freelancer has finished the agreed-upon task, the client needs to pay him. If the freelancer has not finished the task, the client is not obligated to pay him. If the freelancer is uncomfortable working for this client - for whatever reason - the freelancer has the right to end the contract immediately. He may need to accept the fact that the client doesn't want to pay him. That is the client's right.

karansharma_cfc
Active Member
Karan S Member Since: Feb 11, 2021
9 of 17

When I got into a contract with the client he wanted the work done asap but only later on started this whole ghosting thing. Meanwhile, I kept working on the 1st website. I was not to be provided with the details of the 2nd website until I've completed the 1st website, which I did. 

I specifically asked for him to breakdown the job into smaller milestones whenever he gets time to do so but that didn't happen either. I continued to work since I was under a contract. I know how fixed-price contracts work. There's a lot more to it but I think I've made my point. And it's all sorted now so I got no complaints either. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 17

Hi Karan,

 

I would like to note that sharing an account is a serious violation of Upwork's Terms of Service. One of our agents will reach out to you directly via email with more information.

 

Thank you.

~ Aleksandar
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