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norhan_f_a
Member

Forgot Password and security question

Hello,

I have made this account to get help access my original account. I forgot my password and the answer to security question, so I can't log in. Can you help me?

Thanks

 

14 REPLIES 14
bstojadinovic
Community Manager
Community Manager

Hi Norhan,

 

Could you please click on my name and send me a private message with the username and registered email address for your original account! Once you provide those, one of our agents will reach out to you via email and assist you directly. Please close your new account after you send me PM!

~ Bojan
Upwork

Hello Bojan,

 

Would like to ask assistance if you could assist my husband on his upwork account? He can't log in that's why he is using my account. He forgot his password and the security questions since he was not able to log in for a long time. We have a pc that automatically saved his password but once he log in after the saved password, he is asked to enter the security question, he forgot it already.

 

Can you help him reset his password and security question also?

Please see below details:

**Edited for Community Guidelines**

 

 

Let me know if you need more information.

 

Thanks,

Joyce wife & Joseph Husband

Hi Joyce, I've sent you a private message. Thanks.

~ Jo-An

Untitled

I am having a similar issue, i logged in after a while today and it asked me the security question to which it seems like i have forgotten the right answer.

Hi Forgot,

 

Please click on my name and send me PM with your username and registered email address, and we'll have one of our agents reach out to you directly via email and assist you further. Afterward, please close your new account. Thank you.

~ Bojan
Upwork

Thanks for the reply it seems like i am not able to send you PM it shows me this error.
And yeah I will close the account, don't worry.

Hi Forgot,

 

I received your PM and will share your account information with our team so that they can reach out to you via email as soon as possible. Thank you.

~ Bojan
Upwork

I had a Upwork account, but that was inactive for last couple of months. I forgot my password and when I've tried to reset my password Upwork asked my security question. But I also forgot my security question's answer. I created the present account only to recover my previous account. I will delete it when the issue will be resolved. Please help me to fix this issue.

Thanks in advance!

Hi Nazmul,

 

Please click on my name and send me PM with your account information and I will share those with our team in order to reach out to you and assist you directly. Afterward, please close your new account. Thank you.

~ Bojan
Upwork

thank you. i will close this account as soon as my issue is resolved.

Hello,

 can you help me as well please

Hello, can you help me as well? I am having an issue

nmuir1821
Member

Can someone help me please? I forgot my password and security answer. When I try to fill out the form that is supposed to give me a temporary password, it tells me all * fields are not filled out when they are! Can someone give me an email to contact or something?

Hi Nicole,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
You'll also receive an email notification once your ticket is updated and you'll be able to reply from there.

 

~Andrea
Upwork
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