Forgotten secret answer and password

[b3127d20]

Hello!

I haven't used my Upwork account for a while now and I'm accessing from a new laptop.

When I log in, it asks for the answer to my secret question, which I have forgotten.

I then receive an email with a 6 digit code and must then put in my password, which I've also forgotten!

Luckily I can still log into Upwork through Google login, but I can't access my settings and I'm apprehensive to use the services because I'm afraid of losing access to my account.

How can I change both my password and secret question at the same time without knowing either?

I'm fortunate that I used Google to log in originally otherwise I might have lost access to my account altogether!

Thank you for any help!

[JoanneP]

Hi Aaron,

If you have forgotten your password and security question, please complete the account recovery form in this help article. Our team will assist you further in recovering your account access. 

[b3127d20]

Thank you so much!!!