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Forgotten secret answer and password

b3127d20
Active Member
Aaron M Member Since: Mar 10, 2021
1 of 3

Hello!

 

I haven't used my Upwork account for a while now and I'm accessing from a new laptop.

 

When I log in, it asks for the answer to my secret question, which I have forgotten.

I then receive an email with a 6 digit code and must then put in my password, which I've also forgotten!

 

Luckily I can still log into Upwork through Google login, but I can't access my settings and I'm apprehensive to use the services because I'm afraid of losing access to my account.

 

How can I change both my password and secret question at the same time without knowing either?

 

I'm fortunate that I used Google to log in originally otherwise I might have lost access to my account altogether!

 

Thank you for any help!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 3

Hi Aaron,

 

If you have forgotten your password and security question, please complete the account recovery form in this help article. Our team will assist you further in recovering your account access. 

~ Joanne
Upwork
b3127d20
Active Member
Aaron M Member Since: Mar 10, 2021
3 of 3
Thank you so much!!!
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