🐈 Community
» Forums » Freelancers » Forgotten security question
Page options
Community Member

Forgotten security question

I've forgotten the answer to my security question. I've tried the "forget the answer" button but yet to receive an email so I can change the security question. Help?
Retired Team Member
Retired Team Member

Hi Jennifer,


Just to confirm, did you use this Form to submit a request for changing your security question? If not, please use it and one of our team members will assist you further as soon as possible. Thank you.

~ Goran

I have NOT used that form. I can still log into my account. I just cant check my settings or withdraw any money from my account. It says "Device Authorization" and then says my device is not reconized then it asks me for my security answer. 

Hi Jennifer,


Please do use the form Goran provided, and our team will follow up with you to assist you further with your concern.


Thank you.

~ Bojan

Therein lies the issue! I have no idea when I joined or when/if I have added my PayPal/bank account. I can't get into my settings to check this information.

Hi Jennifer,


A member of our team will reach out to you directly via support ticket to assist you further with your concern.


Thank you for your patience. 

~ Bojan
Latest Articles
Upcoming Events
Apr 25
Upwork Virtual Community Hour
Community Hour English
Featured Topics
Learning Paths