Hello everyone:
Four days ago, I wrote this in this Upwork community forum:
"Dear all:
I hope this finds you well. The reason for this message is to present an inquiry regarding an incident that produced a suspension or a hold on my Upwork account, and I don't know why. Today, I received an email in which Upwork notified me about a withdrawal through wire transfer. The worst part is that I didn't do this. So, I wrote to the Upwork team very worried about this, and they decided to bring my inquiry to the Security Account Team. When I reviewed my account to begin my work, I realized that it was suspended without any reason. I have to clarify that I never broke Upwork's terms and conditions that I always keep payments within the platform, even when clients request payments outside. The person who attended my inquiry never explained that presenting or informing about a wire transfer would conduct to a suspended account, which is highly unfair because I have considerable earnings in my account. I didn't know that presenting any inquiry can produce a suspension. I feel like I've been punished for present an inquiry regarding reversing this transaction. I knew that this is not possible and it's ok, I understand, but, why did you choose to suspend my account instead answering my request.
Nowadays, I have more that ten contracts, I have excellent commercial relationship with my clients, and I always pay fo fees for project milestones and worked hours. If Upwork team needed to verify my account or required more information, I want you know why they didn't do this in the first place and choose to suspend my account. Also, if this is not a suspension, but a hold, I don't understand why you didn't inform me about that hold before presenting any inquiry. Because of this incident, I swear that I won't present any inquiery or request never in life.
Does this happened to you? What Upwork team says in these cases?"
Since then, I haven't received any single answer on behalf of the Customer Support Team or the Account Security Team. I've been writing to them through different means: email, ticket thread, and Twitter. However, nobody responds. I'm terrified because I don't what Upwork is reviewing in my account, how is this process going, when do I to submit documents to verify again my identity if needed. Nobody tells me what is happening, and I feel disrespected. I consider that receiving a proper answer is a matter of decency in this situations. Every day they say that I need to give them 24 hours, but it's been four days.
Can someone help me with advise or communicating this to a moderator?
