Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Fraud Client!

Active Member
Kohei N Member Since: Sep 3, 2018
1 of 6

Hi, can someone help me. I received an email that says my client committee fraud and that payments will be reversed. They said they have reviewed the contract and it didn’t qualify for hourly protection. I replied asking who the client and what project and no reply. And this morning, payment under review was gone.

 

I dont understand. I thought hourly contract is protected? I tracked my time and finished the work. Client gave some more work which I did. He accepted my work.

 

The email said client will be removed from marketplace but I see her profile is still active and she has changed her photo. She also had active contracts and open job posts? I don’t understand how clients can get work done by us and just disappear?

Community Guru
John K Member Since: Feb 17, 2015
2 of 6

Kohei, there's payment protection for hourly contracts only if you use time tracker, and provide memos, and there's keyboard activity, and screenshots show that you're working on the project.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
Active Member
Kohei N Member Since: Sep 3, 2018
3 of 6

Hi John,

 

I did use the time tracker, there's keyboard activity, and screenshots. However, I admit that I failed to write in the memo because I'm doing translations and the tasks never changes. I've never had a problem before with hourly contracts.

Community Guru
Tonya P Member Since: Nov 26, 2015
4 of 6

Kohei N wrote:

Hi John,

 

I did use the time tracker, there's keyboard activity, and screenshots. However, I admit that I failed to write in the memo because I'm doing translations and the tasks never changes. I've never had a problem before with hourly contracts.


It only becomes a problem if you want to take advantage of payment protection. 😒

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 6

Hi Kohei,

 

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. Please, check out this help article for more information. The team will also be reaching out to you directly via email with more information about your specific account.

~ Bojan
Untitled
Active Member
Kohei N Member Since: Sep 3, 2018
6 of 6

Hi Bojan,

 

Thank you.

I'll wait for the email.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS