Freelance plus subscription cancellation and refund

[aroradishant]

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

[g_vasilevski]

Hi Dishant,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.

[agha_mahmood]

Hi There,

I have been charged  $14.99 for Membership fee (Subscription Renewal Charges).

Ref id 368044293

I never know that upwork will automatically take payment from my card.

And I never wanted to renew my subscription.

I don't want to get anymore connects.

And I don't want renewal of subscription.

I would request upwork team to refund me the $14.99 amount that has been taken from my bank.

Also they can take the connects from my account.

As I don;t want them.

Also I don't want any Paid subscription in future.

Please unsubscribe me & issue me refund on urgent base.

Thanks,

Agha Mahmood

[AndreaG]

Hi Agha,

You can downgrade from Freelancer Plus to Freelancer Basic by:

Going to Settings > Memberships & Connects
Click the View or Edit Membership Plan
Click the Switch to Basic button on the Basic plan

Someone from our team will reach out to you via support ticket in order to assist you with your refund request.

[949139e9]

Hi Andrea 
Could you help me?
My Plus membership automatically renewed but
I want to cancel my membership and refund my money on Upwork

[ArjayM]

Hi Malak,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your concern. Feel free to access your ticket and coordinate with the team on this page.

[51820a19]

Hi There,

I have been charged  $14.99 for Membership fee (Subscription Renewal Charges).

Ref id 586533706

I never know that upwork will automatically take payment from my card.

And I never wanted to renew my subscription.

I don't want to get anymore connects.

And I don't want renewal of subscription.

I would request upwork team to refund me the $14.99 amount that has been taken from my bank.

Also they can take the connects from my account.

As I don't want them.

Also I don't want any Paid subscription in future.

Please  issue me refund on urgent base.

[759e32fa]

Hi Khubaib,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[2aeec554]

Hi There,

I have been charged $14.99 for Membership fee (Subscription Renewal Charges).

User Id 2aeec554

I never know that Upwork will automatically take payment from my card.

And I never wanted to renew my subscription.

I don't want to get anymore connects.

And I don't want renewal of subscription.

I would request Upwork team to refund me the $14.99 amount that has been taken from my bank.

Also, they can take the connects from my account.

As I don’t want them.

Also, I don't want any Paid subscription in future.

Please unsubscribe me & issue me refund on urgent base.

Thanks,

Azan A

[907661f7]

Hi There,

I have been charged $14.99 for Membership fee (Subscription Renewal Charges).
Ref id 586533706

I never know that upwork will automatically take payment from my card.
And I never wanted to renew my subscription.


I don't want to get anymore connects.
And I don't want renewal of subscription.

I would request upwork team to refund me the $14.99 amount that has been taken from my bank.
Also they can take the connects from my account.
As I don't want them.

Also I don't want any Paid subscription in future.
Please issue me refund on urgent base.

[759e32fa]

Hi Alif,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f8542bc2]

Hi Elvan
Could you help me?
My Plus membership automatically renewed but
I want to cancel my membership and refund my money on Upwork

please this Ref Id  606556591 money back , 

ı coundt reach anywhere

[759e32fa]

Hi Elvan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d0a5e787]

Hi, i would like to cancel my subscrition membership on upwork and get refunded. Because i had no time to work with upwork due to my busy schedule on work, thank you.

[759e32fa]

Hi Jerome,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[0570d769]

Hi Elvan
Could you help me?
My Plus membership automatically renewed but
I want to cancel my membership and refund my money on Upwork

please this Ref Id  664936163 money back , 

ı coundt reach anywhere

[PradeepH]

Hi Faisal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[c517f20e]

Hey Upwork,

Today, Upwork deducted for Membership Plan Renewal Charges but I don't want to continue with updated plan so I want to cancel plus plan and refund 

Thanks,

[759e32fa]

Hi Alaa,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[36e02291]

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

[f1cc4904]

Hello,

I was also been charged by 14.99usd automatically for the membership billing even though i didnt want it anymore. Please help me to get a refund. I am hoping for your response. Thank you.

Ref id: 403707601689

[NikolaS]

Hi Chlor,

Thank you for reaching out to us. I’ve escalated your request to a support ticket. One of our agents will be in touch with you soon to assist.

[micaelaquuiizon]

Hi, I want to make a refund also from my last billing in my agency plan. I remembered canceling the plan few days ago and not sure why I'm still being charged.

[759e32fa]

Hi Micaela,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[ec3e0f27]

Hi, I just got billed a couple of hours ago for the premium membership that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support. 

[759e32fa]

Hi Michelle,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[b57fdd58]

Hi, I just got billed a couple of hours ago for the premium membership that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support. 

[PradeepH]

Hi Kent,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[bavial]

Hi, I just got billed a couple of hours ago for the premium membership Freelancer Plus that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

[759e32fa]

Hi Vitaliy,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[andy_xia]

Hi, I just paid for the premium membership Freelancer Plus that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support.

• Reference ID 525230866
• Date Oct 27, 2022
• Type Payment
• Description Paid from PayPal andyxia920@gmail.com
• Amount $14.99

[14e3d2e4]

Freelance plus subscription cancellation and refund

My freelance plus subscription has been auto renewed. I don't want the subscription. I want to cancel it and initiate the refund process. But to my surprise, there's no way to contact upwork's coustomer support. Is there any way upwork's support can be reached? Is this the right channel to raise a request?

[759e32fa]

Hi Althaf,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[malihasaqib]

Hi, I just got billed a couple of minutes ago for the premium membership that I had no plan on continuing for this month. I'd like a refund for this but I don't know how to contact support. 

[759e32fa]

Hi Maliha,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[e_hinvi]

Hello,
I just received a Freelance Plus subscription renewal notification. But I don't want to subscribe anymore. I would like to proceed with requesting a refund but there is no way for me to contact support. Below are information of the last transaction done on my account that I would like to cancel.

Financial account: SQUAD TECH LTD

Reference ID: 572266462

[PradeepH]

Hi Edouard.

Thank you for your message. I checked your account and noticed that your billing cycle starts on the 13th of every month. That said, you will not be charged for the Freelancer Plus plan if you downgrade your membership before April 13th. To downgrade from Freelancer Plus to Freelancer Basic:

1. Go to Settings › Memberships & Connects
2. Select View or Edit Membership Plan
3. Choose the Switch to Basic button on the Basic plan

Feel free to message us if you need further assistance.

Thank you,

Pradeep

[e_hinvi]

Hi Pradeep,

Thank you for your reply. I have already done the change you described in your message. I have done it since last month. But I have been billed on my agency account. The thing is that I have no plan on continuing starting from this month. Obviously, the billing cycle of my agency (April 10th) is different from the one of my personal account (April 13th). Please kindly refund for the last transaction on the SQUAD TECH LTD agency account. 

[AndreaG]

Hi Edouard,

Thank you for following up. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[sultanassyl]

Hey, I have the same issue. I was billed for Freelancer Membership and want a refund for this month. Thank you! Was billed today.