(Freelancer) Cancelling a payment that’s already being sent?

[aaronroselo]

Hello there,

I haven’t been working actively on Upwork recently and an automatic payment of my funds got sent to my bank with an e-mail notification today. The only problem is that it was sent through an account that I’m not using anymore (as it’s in a different country). "Direct to Local Bank Transfer" was processed according to the e-mail.

Is it still possible to retract this payment when it's already been processed automatically? I tried contacting customer service but just got redirected to an e-mail form.

[aaronroselo]

I meant a Bank account that I am not using anymore, not an Upwork account.

[petra_r]

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Aaron R wrote:

Hello there,

Is it still possible to retract this payment when it's already been processed automatically? I tried contacting customer service but just got redirected to an e-mail form.

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Unfortunately not, but if that bank account can not accept the payment, the money will bounce back to your Upwork account, that will take 10 to 20 days, sometimes longer.

**Edited for community guidelines**

[aaronroselo]

that sucks - I did not know that my old account was still tied to upwork, so I also did not know it was going to be transferred to that account 😕

[petra_r]

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Aaron R wrote:

that sucks - I did not know that my old account was still tied to upwork, so I also did not know it was going to be transferred to that account 😕

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Change it to the correct withdrawal method now, if you haven't already done so.

[aaronroselo]

just did it and deleted the old one, although I guess it will still transfer to the one that's already being processed. I sent an e-mail but not getting my hopes up.

[petra_r]

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Aaron R wrote:

just did it and deleted the old one, although I guess it will still transfer to the one that's already being processed. I sent an e-mail but not getting my hopes up.

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Oh it will go to the old one, absolutely no doubt about that and Support can't do a thing about it at this late stage.

[aaronroselo]

no problem, but thanks for answering though! lesson learned: check upwork lol

[BojanS]

Hi Aaron,

I'm sorry to hear about your experience. This withdrawal will return to your account once the transaction fails, which usually takes from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. 

Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

Thank you! 

[BojanS]

Hi All,

A few posts have been edited or removed from this thread for Community Guidelines. Please note that personal attacks aren't allowed in this Community.

Thank you!