I've just upgraded to Freelancer Plus Membership plan, and I'm having trouble using the perks they come with.
While trying to reach an Agent for a better guidance, I got a Bot answering.
Is anyone having trouble reaching an Upwork Agent too?
Just to confirm, the chat option is not showing on your end? Due to the high volume of users our chat support may not be available to all users at all times. Do you need help with some private details? If yes, I will escalate your concern and one of our team members will reach out to you.
If private details are not involved feel free to post your questions here if you would like, thank you.
One of our team members will reach out to you via ticket and assist you further. Please take screenshot from your end as well and attach it on your ticket, so that our team can investigate further why you can't connect with an agent. Thank you.