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Freelancer membership is not renewing

b_spanderashvili
Active Member
Badri S Member Since: Aug 27, 2019
1 of 4

Membership Fee

$14.99 per month

Current Billing Cycle

Apr 9, 2020 — May 8, 2020
 
I copied it from my membership settings and today is May 13 but it's not renewed yet. Also, I have cash in my balance but not sure what's the reason. please help me with this problem.
 
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Badri,


I`m sorry about the inconvenience this had caused you.

Could you please allow up to 72 hours for the connects to be awarded on your profile? If you still don't receive them after this, let me know here and our team will assist you further. 

~ Goran
Upwork
b_spanderashvili
Active Member
Badri S Member Since: Aug 27, 2019
3 of 4

Hi, Thank you for your kind reply.

 

So should I wait 3 days for it? Should I buy connections before you charge me?

 

Please solve this problem asap.

 

Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Badri,

 

Our engineering team is aware of this problem and is working on resolving this as soon as possible.
Regarding purchasing connects, it is up to you. If you think you need additional connects feel free to purchase them. Thank you.

~ Goran
Upwork
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