I`m sorry about the inconvenience this had caused you.
Could you please allow up to 72 hours for the connects to be awarded on your profile? If you still don't receive them after this, let me know here and our team will assist you further.
Our engineering team is aware of this problem and is working on resolving this as soon as possible.
Regarding purchasing connects, it is up to you. If you think you need additional connects feel free to purchase them. Thank you.
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