Feb 10, 2021 10:22:47 AM by Martina P
Since yesterday I can't open a single freelancer profile. Seems to be a bug. I hope.
Solved! Go to Solution.
Feb 10, 2021 10:43:06 AM by Aleksandar D
Hi Martina,
Are you not being able to access a freelancer's profile from their Community page? If so, we are aware of this issue and is currently under investigation. As a workaround, the link is not getting redirected properly and it leaves an underscore that's causing this. By removing the underscore, you should be able to access the profile. You can check this screenshot for reference.
Thank you.
Feb 10, 2021 10:43:06 AM by Aleksandar D
Hi Martina,
Are you not being able to access a freelancer's profile from their Community page? If so, we are aware of this issue and is currently under investigation. As a workaround, the link is not getting redirected properly and it leaves an underscore that's causing this. By removing the underscore, you should be able to access the profile. You can check this screenshot for reference.
Thank you.
Feb 10, 2021 02:22:07 PM by Martina P
Aleksandar D wrote:Hi Martina,
Are you not being able to access a freelancer's profile from their Community page? If so, we are aware of this issue and is currently under investigation. As a workaround, the link is not getting redirected properly and it leaves an underscore that's causing this. By removing the underscore, you should be able to access the profile. You can check this screenshot for reference.
Thank you.
Yes, that's correct. I don't see the underscore you refer to, but it's not a big issue for me. Just wanted to make sure it is adressed.
Feb 10, 2021 02:44:54 PM by Aleksandar D
Hi Martina,
Could you please share the URL you are being redirected to so that we can check on that?
Thank you.
Feb 10, 2021 02:48:09 PM by Mary W
For example, when I click on Martina I get the following: https://www.upwork.com/freelancers/_~0158ba3f5e111ae4c6/
Feb 10, 2021 03:15:00 PM by Aleksandar D
Hi Mary,
In your case, the error is in the underscore. If you try to access Martina's profile without the underscore, it will open it without any problems.
We'll follow up here once the issue has been resolved.
Thank you.
Feb 10, 2021 03:31:19 PM Edited Feb 10, 2021 03:35:48 PM by Petra R
Why am I not getting the underscore or the error when I click on Martina's profile? Could it have something to do with browsers? (I'm on Safari for what it's worth)
Edited to add: I tried Chrome and Firefox and it worked just fine -no underscore.
Feb 12, 2021 08:51:55 PM by Martina P
Aleksandar D wrote:Hi Martina,
Could you please share the URL you are being redirected to so that we can check on that?
Thank you.
This is one example.
https://www.upwork.com/freelancers/_~01012c0f7e1e9bc171/
Feb 13, 2021 08:36:06 AM by Maria T
Martina P wrote:
Aleksandar D wrote:Hi Martina,
Could you please share the URL you are being redirected to so that we can check on that?
Thank you.This is one example.
https://www.upwork.com/freelancers/_~01012c0f7e1e9bc171/
Martina, you have to delete the underscore in order to see the profile.
Feb 13, 2021 08:58:12 AM by Martina P
Maria T wrote:
Martina P wrote:
Aleksandar D wrote:Hi Martina,
Could you please share the URL you are being redirected to so that we can check on that?
Thank you.This is one example.
https://www.upwork.com/freelancers/_~01012c0f7e1e9bc171/
Martina, you have to delete the underscore in order to see the profile.
Thank you, that works!
May 19, 2021 11:34:52 PM by Preet J
Regarding the removal of underscore: There is no longer an underscore and I still get the same no freelance profile found message
Here is the URL: https://www.upwork.com/freelancers/create-service-profile
May 19, 2021 11:37:22 PM by Preet J
Oh, what I'm trying to do is go into my profile settings to create a specialized profile. After clicking the button Add Specialized Profile then it goes to the error message
Feb 13, 2021 08:38:31 AM by Maria T
Aleksandar D wrote:Hi Martina,
Are you not being able to access a freelancer's profile from their Community page? If so, we are aware of this issue and is currently under investigation. As a workaround, the link is not getting redirected properly and it leaves an underscore that's causing this. By removing the underscore, you should be able to access the profile. You can check this screenshot for reference.
Thank you.
Hi Aleksandar,
Any progress correcting this problem?
It is quite uncomfortable.
Feb 21, 2021 05:47:10 AM by Jesse John O
Why I cannot view my profile from upwork forum to my freelance profile ? it says freelancer not found.
Feb 21, 2021 10:32:22 AM Edited Feb 21, 2021 10:32:56 AM by Petra R
Jesse John O wrote:Why I cannot view my profile from upwork forum to my freelance profile ? it says freelancer not found.
Because there is a bug which inserts a "_" which breaks the url. Simply remove the "_" and the link will work. So instead of ...../freelancers/_~0....... it needs to be ...../freelancers/~0.......
Feb 28, 2021 02:10:55 PM by Mary W
Guess what? After all the extended downtime yesterday and last night and early this morning, the random character is still inserted on a freelancer's profile URL and must be manually removed to actually see their profile.
Bless their hearts.
Feb 28, 2021 02:32:08 PM by Viacheslav K
So that's why I don't seem to find any freelancer profiles recently haha
Feb 28, 2021 04:59:56 PM by Petra R
Viacheslav K wrote:So that's why I don't seem to find any freelancer profiles recently haha
Remove the underscore from the url
Feb 28, 2021 10:02:05 PM by Nichola L
Petra R wrote:
Viacheslav K wrote:So that's why I don't seem to find any freelancer profiles recently haha
Remove the underscore from the url
____________________
This works! (thank you Petra). But is this an Upwork move to stop or discourage forum users from viewing public profiles? Is it to stop comments helpful or otherwise? Is it intended, in effect, to kill the purpose of of the forums and community interaction? If not - why hasn't it been fixed?
If it is intended to discourage, why not just say so?
Feb 28, 2021 11:07:57 PM by Mary W
Apparently, according to Someone Who Knows (Petra), the forum is a separate entity from the platform which explains why this wasn't fixed yester day. It doesn't explain why it hasn't been fixed in the last 2 weeks.
Mar 1, 2021 12:36:49 AM by Avery O
Hi Nichola and Mary,
I can assure you that this is not intended in any way, and we are fully aware of this issue. This has already been escalated to our vendor, and we are trying to find a solution to help improve this experience. The current workaround is to remove the "underscore" after the forward-slash to view profiles.
We will not limit or discourage users from viewing profiles and/or stop users from providing useful feedback. We do, however, encourage Community members to refrain from accusing other users of misconduct, incompetence, or other wrongdoing as these violate the Upwork Community Guidelines. If you see anything that you believe should be reported, taken down, or actioned on, you can flag the profile as inappropriate or report it directly to any moderator, and we will review and take action on your report.
We do appreciate receiving these flags, so please don't hesitate to send them our way.
Jan 3, 2021 02:06:00 PM by Ray Rommel Emmanue S
error page, every time i tried to view my profile.
the page says, "the profile is no longer available"
im not sure if this is system bug
Jan 3, 2021 02:46:08 PM by Nikola S
Hi Ray,
I checked but could not replicate the issue you are experiencing. Could you please clear your cache and cookies or log in with another browser to check if you are still seeing it on your end?
Let us know if you need further assistance.
Jun 17, 2021 02:01:44 PM Edited Jun 17, 2021 02:02:08 PM by Aleksandar D
Hi all,
With a bit of delay, we wanted to update you all as the issue with the underscore was fixed. Thank you for your reports and patience in getting this resolved. If it happens again or something else comes up, please let us know!
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