Nov 8, 2016 11:45:32 AM by Helene S
Hi upwork community !
I have registered today. I would have like to set my VAT number, but it has been refused. It seems that the french format does not match. As instance, my number is : FROL---------.
Could you please help me to fill the VAT field ?
Nov 8, 2016 12:49:01 PM by Nichola L
Hélène how are you declared in France? If you are a micro entreprise/autoentrepreneur (VAT exempt) you have to apply for a VAT number.
Nov 8, 2016 12:57:15 PM Edited Nov 8, 2016 12:58:11 PM by Helene S
I already have a VAT number. My problem is : when I type it in the requested field, it is refused. I suppose it is because of the format ???
Nov 8, 2016 01:10:00 PM Edited Nov 8, 2016 01:13:57 PM by Nichola L
Hélène, I can't help you. I am obviously on a different system from you - I just know that my siret number is not a VAT number and is not accepted on Upwork.
Edited to add: Perhaps I can help you. You seem to have registered as a client - is this what you want? If not, you must go to your "settings" and register as a freelancer (on the same account, don't open a new account).
Nov 8, 2016 01:42:04 PM Edited Nov 8, 2016 01:44:06 PM by Helene S
Client ? So strange. At the present time, I am filling my profile as a freelancer.
Where do you see I am a client ?
Nov 8, 2016 01:47:07 PM by Valeria K
You selected to create a freelancer profile on Upwork. If you are planning to hire freelancers, you will be able to add a Client-Company in your Settings later as described in this help article. Once you create a client-company, you will also be able to add VAT for your client account in Settings> My Info.
Nov 8, 2016 01:37:16 PM Edited Nov 8, 2016 01:45:20 PM by Nichola L
Valeria, it is not quite so simple. It really does depend on how the OP is declared (in France).
And also, if the OP is a client or a freelancer - two completely different criteria vis à vis tax (in France).
Nov 8, 2016 01:56:36 PM by Nichola L
Hélène, I apologize - I see your profile now. Is your VAT number still being refused?
Nov 8, 2016 02:23:35 PM by Helene S
Thanks for your help Valeria and Nichola.
Unfortunately, it still does not work. I have forced the memorization of ty number and it will be checked by the Upwork team. The french numbers always begins with FR and when I only begin to type, even the first letter is refused.
Nov 9, 2016 05:11:20 AM by Helene S
Well, my first request has been refused by Upwork, probably because of au error in typing.
I have set a new request, changing an "0" letter in an "0" figure. I hope it will work this time.
By the way, is there a possibility to communicate directly by mail with the Upwork team ? I haven't found this option yet...
Nov 9, 2016 07:25:38 AM by Valeria K
We'll have someone reach out to you directly and assist you with your issue.
May 10, 2017 01:18:12 AM by Julien M
I seem to have the exact same problem (as a freelance, not autoentrepreneur). Can anyone help me... ?
kind regards to the community and the team,
May 10, 2017 03:33:02 AM by Vladimir G
Please make sure that you submit a number that can be verified by the VIES database. Let us know if it verifies there but still doesn't on Upwork. Thanks.
Sep 20, 2018 03:52:19 AM by Lilian J
My number is approved by VIES, I am 100% sure that it is a valid number.
It is in FR + 11 digit format. But every time I input it into Upwork, it is deemed "invalid" I tried with and without the FR, with and without a space between the FR and the digits... I just don't know what to do anymore. Have emailed Upwork about it.
The billing cycle is in 4 days and I don't want to be charged VAT that I don't owe! Help please!
Sep 20, 2018 03:57:37 AM by Goran V
Our team will assist you further with your VAT on your ticket, thank you.
Jan 17, 2019 02:18:01 PM by Milena C
I'm having the same problem. I'm an autoentrepreneur in France and have recently asked for, and received, a VAT number that is valid according to the VIES website. I've tried multiple formats, but it is never approved by Upwork. What can I do?
Jan 17, 2019 02:23:33 PM by Lilian J
It finally worked for me it just takes a bit of patience.
You have to contact your local SIE center, ask for your VAT number by giving them your SIREN number.
They gave me mine and then you have to regularly check up on its validity at this link:
It should work after a few days or a few weeks 🙂
Jan 17, 2019 02:57:11 PM by Joanne Marie P
It looks like you reached out to our customer support team already and they responded to your ticket to provide further assistance. Please refer to the ticket and feel free to post any questions you may have so the agent can assist you directly. Thank you!
Jan 13, 2022 01:11:46 AM by Tra My N
I got the same trouble with my VAT number. I submitted it 3-4 times, Upwork still refused. My number is verified by VIES already. Please help me to check.
Jan 13, 2022 01:14:19 AM by Goran V
Hi Tra My,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your VAT number. Thank you.