Funds not available (once again)

[laramill]

My payment for this week moved from pending to nowhere. When I click on available, it brings me to the screen showing that Upwork took their fee, yet the funds are missing from my available balance. I can tell by the chat queue that I am not the only one. Top-rated freelancers deserve better.  This is the 2nd time this has happened in recent months. 

[gnakeur]

Same for me.

[angelicaasis]

Same here. Why is it that it always end up being like this or other problems occur every Friday? 

[naekramer · Accepted solution]

Lara and Giorgi, I had the same issue - but I found a workaround that I hope works for you too:

1. I clicked on View Payment Settings on the Available tab of the Overview report.
   That took me to the Get Paid screen in User Settings.
2. I clicked on Get Paid Now next to the correct account balance.
3. I was able to withdraw as per usual.

[laramill]

Wow, that worked!  Thanks so much for the help. But also, Upwork needs to get it together. 

[naekramer]

Woohoo! You're very welcome. I do agree - they're pulling a percentage of all fees, and I'm fine with paying those because I know maintaining a complex website and infrastructure is expensive. But that OKness comes with an expectation that the maintenance will be done to a certain standard, so that I can actually use the website that my labour is helping to pay for.

[coryemberson]

Well said. Reliability is crucial in human *and online resources.

[coryemberson]

You're a miracle-worker! Thank you!!

[coryemberson]

I hope it's ok that I copy/paste this (with credit 🙂 ) in the other thread that I started. I can't tell you how much I appreciate your help!

[naekramer]

Not a problem, Coralie - I know what it's like to be waiting on funds on a Friday! I'm glad I could help.

[coryemberson]

Thanks! It's definitely not conducive to a good night's rest! 

[vileeangelinel]

Thank you!! I tried to contact Upwork but there were other 60+ people in the queue. 😪

[coryemberson]

Ditto. No response from @UpworkHelp on Twitter yet