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Funds not received after withdrawal, can I withdraw again?



I made a withdrawal Via M-pesa (method of payment on Upwork for Kenyan freelancers. Similar to PayPal) but I did not receive the money. That was 60 hours ago. I have an open ticket and the issue is being looked into currently. What I am wondering about is whether I can withdraw any funds before the missing money has been located. Or will it also get lost?


Your help will be greatly appreciated. Thank you in advance. 

Retired Team Member
Retired Team Member

Hi Mathenge,

Our team has updated your ticket regarding your concern. If you have any additional questions please post them on your ticket and our team will assist you further, thank you!

~ Goran
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