Been waiting for an update for this ticket request #27510677 but got no response and they've told me that this request has been put on hold. How many weeks should I wait in order for me to receive my withdrawn funds it's been 2 weeks now and I didn't receive any update nor notification or even just to refund it back to my upwork account. I am hesitant to withdraw my upcoming funds due to this unresolved issue I'm having.
I hope someone can hear out my issue.
Hi Ma Sheena,
I`m sorry about the inconvenience this had caused you. Just to confirm that our team has already initiated a trace on your transaction. Our team will update your ticket as soon as possible and assist you further, thank you.