Get Help button is not working

[taleh_zaliyev]

When I unauthorized into support site it shows me that I need to login to get direct help from support team, however when I logged in button  "Get Help" is not working. It was checked in Chrome (latest), Edge (latest), Firefox and Safari (both the latest) (from MacOs and Windows)

Could someone explain how I can create request to support?

Thanks in advance

[AveryO]

Hi Taleh, 

Could you please try clearing your browser's cookies, logging in to your Upwork account, and clicking on the Help and Support link from there to see if the issue persists? 

[taleh_zaliyev]

Hi Avery,

Issue still reproduced. Could you please share screenshot with proof that this button works properly?

Best regards, Taleh

[AveryO]

Hi Taleh, 

I was unable to replicate your issue. But could you please give me more time to look into this? I'll come back here once I have more information regarding your concern. 

[AveryO]

Hi Taleh, 

I was able to replicate your issue finally. I will look into this further, and if needed, the team will reach out to you further through an email support ticket. 

In the meantime, how can I help you here? Are you experiencing any issues with your account? 

[taleh_zaliyev]

Hi Avery

Any updates about the issue?

Best regards, Taleh

[AleksandarD]

Hi Taleh,

We don't have any updates on the issue you are having. 

If there is anything that we can help you with your Upwork account, feel free to let us know.

Thank you.

[taleh_zaliyev]

Hi Aleksandar

Yes, I need help from support team

The issue that I also raised but no answer was received

https://community.upwork.com/t5/Freelancers/Suspended-Account/m-p/878620#M543303

Thanks in advance

[AleksandarD]

Hi Taleh,

I just sent you a private message with more information.

Thank you.