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Kseniya's avatar
Kseniya R Community Member

Get Help button

I have a problem that I want to ask Upwork about, but I can't find the Get Support button on the Help Center pages.
I tried on Chrome Incognito browser, Brave, Mozilla FireFox and Microsoft Edge too.
Does anyone else have the same problem?

4 REPLIES 4
Clark's avatar
Clark S Community Member

Kseniya,

 

I'm not having this problem, but here are a couple of things to consider and try:

 

  • Since you have tried different browsers, it seems your issue might be related to your computer or laptop. I noticed in your screenshot that the page is not showing any Upwork background images, and there are many background images on that Help Center page.

    Can you try to access the Help Center from a mobile device and see if the Get Support button shows?

  • Can you try going to the Start Working page and see if the Get Support button appears in the bottom right corner?

 

My next suggestion is to ask your question here by creating a new post. I can understand if your question is private and you would rather speak directly with Upwork Support.

Ze Eduardo's avatar
Ze Eduardo P Community Member

You need to go to the "Support" tab, then pick "Help Center". Then, there, make sure to scroll down. The green "Get Support" button should appear in the bottom-right corner.

Shem's avatar
Shem N Community Member

hello i have uploaded my id card succesfully but the automated camera cannot upload  my selfie. i am therefore unable to undergo verification thus hindering my rogress in upwork. kindly help me   

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shem,

 

I am sorry to hear about the trouble uploading a selfie. Could you please tell us more about the error or issue you face while trying to upload a selfie?

 

- Pradeep