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Get Paid - Failed

regierivera925
Active Member
Reginald R Member Since: Nov 5, 2020
1 of 5

Hi, I recently had a problem with the direct transfer to my bank. The bank account that I'm using suddenly closed without them notifying me. So, unknowingly, I then processed the "Get Paid" option and was notified by email that the transaction was complete. I even have a reference ID. Already contacted the bank and they said that the funds went through neither with them and InstaPay that's why they referred me to contact Upwork customer support to retrieve the funds. I'm trying to reach customer support and it seems like the website is broken or maybe I just can't access it. So, if anyone could help me. That would be great. Thanks so much.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 5

Reginald R wrote:

 I'm trying to reach customer support 


There is no need for any action. The money will simply return to your Upwork account within 7 to 14 days. There is nothing Support can or would do, it's an automatic process,

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regierivera925
Active Member
Reginald R Member Since: Nov 5, 2020
3 of 5

That's great news! We're just worried because our bank account suddenly closed without us knowing and it's my first time using Upwork. Appreciate the help. Smiley Happy

tanujwadhwa
Ace Contributor
Tanuj W Member Since: Oct 18, 2020
4 of 5

Hi Petra,

just a quick question. I did a funds transfer of small amount. It hadnt appeared though into my India Bank account. I was wondering if you know like how much time does it usually take from Upwork to transfer into Bank acct !

Is it supposed be immediate or it depends on country to country  or there is a specific duration after which it gets processed and then tranferred ?

thanks 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 5

Tanuj W wrote:

I was wondering if you know like how much time does it usually take from Upwork to transfer into Bank acct !

Is it supposed be immediate


Reckon with 2 to 5 business days. (excluding weekends and holidays)

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